# Xero in October 2020: incidents, uptime and changes > Xero in October 2020: 10 incidents on its status page (7 major or critical), 94.87% free of major or critical incidents (vendor-reported). From Rewindex’s archive of Xero’s status, pricing and policy pages. Canonical: https://rewindex.com/company/xero/2020/10 Last updated: 2020-11-01T00:00:00Z - Incidents posted: 10 (major/critical: 7) · Maintenance: 1 - By vendor impact label: critical 1, major 6, minor 2, none 1 - Uptime (vendor-reported): 94.87% free of major/critical incidents, 94.71% free of any incident; outage time 38 h 7 min, incident time 39 h 20 min - Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0 - Previous month: [September 2020](https://rewindex.com/company/xero/2020/09.md) · Next: [November 2020](https://rewindex.com/company/xero/2020/11.md) · [All months](https://rewindex.com/company/xero/reports.md) · [Xero](https://rewindex.com/company/xero.md) _Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._ ## Major and critical incidents | Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status | | --- | --- | --- | --- | --- | --- | | [Users are unable to login to WorkflowMax and Xero Practice Manager](https://rewindex.com/company/xero/incidents/11mqr2z7r01j.md) | critical | 2020-10-08 03:56 UTC | 2020-10-08 05:01 UTC | 1.1 h | resolved | | [Some users are having issues running Report Templates](https://rewindex.com/company/xero/incidents/1ntsdttn3qwq.md) | major | 2020-10-04 23:25 UTC | 2020-10-04 23:34 UTC | 9 min | resolved | | [Users are receiving intermittent timeout errors when making changes to a payrun](https://rewindex.com/company/xero/incidents/jm851d65151h.md) | major | 2020-10-06 03:12 UTC | 2020-10-06 07:21 UTC | 4.2 h | resolved | | [NZ myIR and Gateway Services are unavailable](https://rewindex.com/company/xero/incidents/1my3mpw95ghb.md) | major | 2020-10-18 22:47 UTC | 2020-10-19 05:04 UTC | 6.3 h | resolved | | [NZ IR system is currently unavailable](https://rewindex.com/company/xero/incidents/gyw7rxw21kn8.md) | major | 2020-10-19 23:37 UTC | 2020-10-21 00:35 UTC | 25 h | resolved | | [Some customers are getting logged out of Xero](https://rewindex.com/company/xero/incidents/kymc25bs8lyx.md) | major | 2020-10-20 22:18 UTC | 2020-10-20 23:07 UTC | 49 min | resolved | | [Some users are unable to import data from Xero organisations to tax forms in AU and NZ Tax](https://rewindex.com/company/xero/incidents/yv3dt408zt91.md) | major | 2020-10-27 00:58 UTC | 2020-10-27 02:27 UTC | 1.5 h | resolved | ## All incidents | Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status | | --- | --- | --- | --- | --- | --- | | [Some users are having issues running Report Templates](https://rewindex.com/company/xero/incidents/1ntsdttn3qwq.md) | major | 2020-10-04 23:25 UTC | 2020-10-04 23:34 UTC | 9 min | resolved | | [Users are receiving intermittent timeout errors when making changes to a payrun](https://rewindex.com/company/xero/incidents/jm851d65151h.md) | major | 2020-10-06 03:12 UTC | 2020-10-06 07:21 UTC | 4.2 h | resolved | | [Users are unable to login to WorkflowMax and Xero Practice Manager](https://rewindex.com/company/xero/incidents/11mqr2z7r01j.md) | critical | 2020-10-08 03:56 UTC | 2020-10-08 05:01 UTC | 1.1 h | resolved | | [NZ myIR and Gateway Services are unavailable](https://rewindex.com/company/xero/incidents/1my3mpw95ghb.md) | major | 2020-10-18 22:47 UTC | 2020-10-19 05:04 UTC | 6.3 h | resolved | | [NZ IR system is currently unavailable](https://rewindex.com/company/xero/incidents/gyw7rxw21kn8.md) | major | 2020-10-19 23:37 UTC | 2020-10-21 00:35 UTC | 25 h | resolved | | [Some users are experiencing intermittent issues with Xero Central](https://rewindex.com/company/xero/incidents/6rs5rxb8tv0n.md) | minor | 2020-10-20 04:13 UTC | 2020-10-20 09:27 UTC | 5.2 h | resolved | | [Some customers are getting logged out of Xero](https://rewindex.com/company/xero/incidents/kymc25bs8lyx.md) | major | 2020-10-20 22:18 UTC | 2020-10-20 23:07 UTC | 49 min | resolved | | [Some users are getting an error when switching organisations in Xero](https://rewindex.com/company/xero/incidents/tfk3jc968lpm.md) | minor | 2020-10-21 04:09 UTC | 2020-10-21 05:22 UTC | 1.2 h | resolved | | [Some users are unable to import data from Xero organisations to tax forms in AU and NZ Tax](https://rewindex.com/company/xero/incidents/yv3dt408zt91.md) | major | 2020-10-27 00:58 UTC | 2020-10-27 02:27 UTC | 1.5 h | resolved | | [Users are unable to access Xero HQ](https://rewindex.com/company/xero/incidents/z8xfwjdj5h0q.md) | none | 2020-10-29 23:19 UTC | 2020-10-30 00:24 UTC | 1.1 h | resolved | ## Maintenance | Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status | | --- | --- | --- | --- | --- | --- | | [\[Scheduled\] Scheduled Inland Revenue service upgrade on Saturday 17th October](https://rewindex.com/company/xero/incidents/4l2b4220dsb8.md) | maintenance | 2020-10-16 11:02 UTC | 2020-10-18 11:00 UTC | 48 h | resolved | ## Cite this Xero posted 10 status incidents in October 2020 (7 major or critical); 0 price changes and 0 notable page changes observed. - Canonical URL: https://rewindex.com/company/xero/2020/10 - Citation: Xero, “Xero in October 2020” (2020-10-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/xero/2020/10 (CC BY 4.0). - Markdown link: `[Xero: Xero in October 2020 (2020-10-01)](https://rewindex.com/company/xero/2020/10)` --- Canonical: https://rewindex.com/company/xero/2020/10 · Markdown: https://rewindex.com/company/xero/2020/10.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T13:29:46.156Z