# Xero in September 2020: incidents, uptime and changes

> Xero in September 2020: 5 incidents on its status page (1 major or critical), 99.52% free of major or critical incidents (vendor-reported). From Rewindex’s archive of Xero’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/xero/2020/09
Last updated: 2020-10-01T00:00:00Z

- Incidents posted: 5 (major/critical: 1) · Maintenance: 0
- By vendor impact label: major 1, minor 3, none 1
- Uptime (vendor-reported): 99.52% free of major/critical incidents, 96.04% free of any incident; outage time 3 h 25 min, incident time 28 h 29 min
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [August 2020](https://rewindex.com/company/xero/2020/08.md) · Next: [October 2020](https://rewindex.com/company/xero/2020/10.md) · [All months](https://rewindex.com/company/xero/reports.md) · [Xero](https://rewindex.com/company/xero.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Delay in processing new documents created in Hubdoc and Email to Bills](https://rewindex.com/company/xero/incidents/70w30t80l9wp.md) | major | 2020-09-04 16:52 UTC | 2020-09-04 20:07 UTC | 3.3 h | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Delay in processing new documents created in Hubdoc and Email to Bills](https://rewindex.com/company/xero/incidents/70w30t80l9wp.md) | major | 2020-09-04 16:52 UTC | 2020-09-04 20:07 UTC | 3.3 h | resolved |
| [Some users are experiencing slowness in Xero](https://rewindex.com/company/xero/incidents/f6pqvp7xv72n.md) | minor | 2020-09-09 03:26 UTC | 2020-09-09 21:38 UTC | 18 h | resolved |
| [Some users are unable to access Batch Payments in Xero](https://rewindex.com/company/xero/incidents/2f9l8n0mq4xt.md) | none | 2020-09-21 03:27 UTC | 2020-09-21 04:03 UTC | 36 min | resolved |
| [Australian users are unable to view their subscription page in Xero](https://rewindex.com/company/xero/incidents/hqd7nq9qd8cn.md) | minor | 2020-09-22 20:40 UTC | 2020-09-22 22:54 UTC | 2.2 h | resolved |
| [Australia customers are unable to see Premium plans in the Xero buy flow](https://rewindex.com/company/xero/incidents/d56kptbv7hhh.md) | minor | 2020-09-23 01:22 UTC | 2020-09-23 06:00 UTC | 4.6 h | resolved |

## Cite this

Xero posted 5 status incidents in September 2020 (1 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/xero/2020/09
- Citation: Xero, “Xero in September 2020” (2020-09-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/xero/2020/09 (CC BY 4.0).
- Markdown link: `[Xero: Xero in September 2020 (2020-09-01)](https://rewindex.com/company/xero/2020/09)`


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Canonical: https://rewindex.com/company/xero/2020/09 · Markdown: https://rewindex.com/company/xero/2020/09.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T13:34:39.976Z