# Xero in September 2018: incidents, uptime and changes

> Xero in September 2018: 6 incidents on its status page (5 major or critical), 98.50% free of major or critical incidents (vendor-reported). From Rewindex’s archive of Xero’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/xero/2018/09
Last updated: 2018-10-01T00:00:00Z

- Incidents posted: 6 (major/critical: 5) · Maintenance: 0
- By vendor impact label: critical 1, major 4, minor 1
- Uptime (vendor-reported): 98.50% free of major/critical incidents, 98.35% free of any incident; outage time 10 h 46 min, incident time 11 h 49 min
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [August 2018](https://rewindex.com/company/xero/2018/08.md) · Next: [October 2018](https://rewindex.com/company/xero/2018/10.md) · [All months](https://rewindex.com/company/xero/reports.md) · [Xero](https://rewindex.com/company/xero.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Users are unable to access Xero](https://rewindex.com/company/xero/incidents/7ynsx8rnjkjn.md) | critical | 2018-09-12 05:21 UTC | 2018-09-12 12:35 UTC | 7.2 h | resolved |
| [Some users are unable to login to Xero](https://rewindex.com/company/xero/incidents/55pdjn0lt78v.md) | major | 2018-09-06 15:46 UTC | 2018-09-06 16:12 UTC | 26 min | resolved |
| [Some users are encountering errors logging into WorkflowMax, Xero Practice Manager and Xero Tax](https://rewindex.com/company/xero/incidents/4l3qm0d769cz.md) | major | 2018-09-17 22:17 UTC | 2018-09-17 23:44 UTC | 1.4 h | resolved |
| [Some users unable to log into WorkfloxMax](https://rewindex.com/company/xero/incidents/sbp5y4l8zzy9.md) | major | 2018-09-18 17:35 UTC | 2018-09-18 18:21 UTC | 46 min | resolved |
| [Users cannot post Pay Runs in Xero](https://rewindex.com/company/xero/incidents/6byyzp3x42hf.md) | major | 2018-09-30 20:54 UTC | 2018-09-30 21:47 UTC | 53 min | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Some users are unable to login to Xero](https://rewindex.com/company/xero/incidents/55pdjn0lt78v.md) | major | 2018-09-06 15:46 UTC | 2018-09-06 16:12 UTC | 26 min | resolved |
| [Some users are experiencing slowness and errors in Xero](https://rewindex.com/company/xero/incidents/51x6zcd5s520.md) | minor | 2018-09-12 02:55 UTC | 2018-09-12 03:58 UTC | 1.1 h | resolved |
| [Users are unable to access Xero](https://rewindex.com/company/xero/incidents/7ynsx8rnjkjn.md) | critical | 2018-09-12 05:21 UTC | 2018-09-12 12:35 UTC | 7.2 h | resolved |
| [Some users are encountering errors logging into WorkflowMax, Xero Practice Manager and Xero Tax](https://rewindex.com/company/xero/incidents/4l3qm0d769cz.md) | major | 2018-09-17 22:17 UTC | 2018-09-17 23:44 UTC | 1.4 h | resolved |
| [Some users unable to log into WorkfloxMax](https://rewindex.com/company/xero/incidents/sbp5y4l8zzy9.md) | major | 2018-09-18 17:35 UTC | 2018-09-18 18:21 UTC | 46 min | resolved |
| [Users cannot post Pay Runs in Xero](https://rewindex.com/company/xero/incidents/6byyzp3x42hf.md) | major | 2018-09-30 20:54 UTC | 2018-09-30 21:47 UTC | 53 min | resolved |

## Cite this

Xero posted 6 status incidents in September 2018 (5 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/xero/2018/09
- Citation: Xero, “Xero in September 2018” (2018-09-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/xero/2018/09 (CC BY 4.0).
- Markdown link: `[Xero: Xero in September 2018 (2018-09-01)](https://rewindex.com/company/xero/2018/09)`


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Canonical: https://rewindex.com/company/xero/2018/09 · Markdown: https://rewindex.com/company/xero/2018/09.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T14:56:08.028Z