# Xero in May 2018: incidents, uptime and changes

> Xero in May 2018: 10 incidents on its status page (1 major or critical), 99.93% free of major or critical incidents (vendor-reported). From Rewindex’s archive of Xero’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/xero/2018/05
Last updated: 2018-06-01T00:00:00Z

- Incidents posted: 10 (major/critical: 1) · Maintenance: 0
- By vendor impact label: major 1, minor 9
- Uptime (vendor-reported): 99.93% free of major/critical incidents, 98.30% free of any incident; outage time 31 min, incident time 12 h 38 min
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [April 2018](https://rewindex.com/company/xero/2018/04.md) · Next: [June 2018](https://rewindex.com/company/xero/2018/06.md) · [All months](https://rewindex.com/company/xero/reports.md) · [Xero](https://rewindex.com/company/xero.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Issues logging into WorkflowMax, Xero Practice Manager, NZ and AU Tax.](https://rewindex.com/company/xero/incidents/b3562txzmzg0.md) | major | 2018-05-14 03:00 UTC | 2018-05-14 03:31 UTC | 31 min | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Users are receiving errors in new reports](https://rewindex.com/company/xero/incidents/zn3hz5m766cj.md) | minor | 2018-05-02 01:49 UTC | 2018-05-02 02:32 UTC | 43 min | resolved |
| [Users are receiving errors in the new Account Transactions report](https://rewindex.com/company/xero/incidents/5wv2kl06sjsg.md) | minor | 2018-05-02 03:54 UTC | 2018-05-02 04:30 UTC | 36 min | resolved |
| [Some users will experience slowness or errors when accessing or using Xero, and Xero Practice Manager](https://rewindex.com/company/xero/incidents/zy97gkvzqsp5.md) | minor | 2018-05-04 04:12 UTC | 2018-05-04 06:15 UTC | 2.0 h | resolved |
| [Xero Tax issue communicating with ATO on SBR channel](https://rewindex.com/company/xero/incidents/63xbf3n0b668.md) | minor | 2018-05-07 00:58 UTC | 2018-05-07 05:59 UTC | 5.0 h | resolved |
| [Intermittent issues when using Xero Projects](https://rewindex.com/company/xero/incidents/zlcgsw3hrrbr.md) | minor | 2018-05-09 03:50 UTC | 2018-05-09 04:05 UTC | 15 min | resolved |
| [Performance issues with WorkflowMax, Xero Practice Manager and NZ and AU Tax](https://rewindex.com/company/xero/incidents/39gtrjtjftfy.md) | minor | 2018-05-09 05:24 UTC | 2018-05-09 05:43 UTC | 19 min | resolved |
| [Issues logging into WorkflowMax, Xero Practice Manager, NZ and AU Tax.](https://rewindex.com/company/xero/incidents/b3562txzmzg0.md) | major | 2018-05-14 03:00 UTC | 2018-05-14 03:31 UTC | 31 min | resolved |
| [Issue printing tax returns in Xero Tax](https://rewindex.com/company/xero/incidents/7qbp1191254q.md) | minor | 2018-05-15 07:41 UTC | 2018-05-15 09:04 UTC | 1.4 h | resolved |
| [Some Users are unable to log into Xero](https://rewindex.com/company/xero/incidents/qbrr6218zj0f.md) | minor | 2018-05-30 01:04 UTC | 2018-05-30 01:54 UTC | 50 min | resolved |
| [Some users are unable to access Xero](https://rewindex.com/company/xero/incidents/hm09jkdb5r2k.md) | minor | 2018-05-31 22:32 UTC | 2018-05-31 23:29 UTC | 57 min | resolved |

## Cite this

Xero posted 10 status incidents in May 2018 (1 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/xero/2018/05
- Citation: Xero, “Xero in May 2018” (2018-05-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/xero/2018/05 (CC BY 4.0).
- Markdown link: `[Xero: Xero in May 2018 (2018-05-01)](https://rewindex.com/company/xero/2018/05)`


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Canonical: https://rewindex.com/company/xero/2018/05 · Markdown: https://rewindex.com/company/xero/2018/05.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T15:30:53.472Z