# Xero in January 2017: incidents, uptime and changes

> Xero in January 2017: 6 incidents on its status page (1 major or critical), 99.84% free of major or critical incidents (vendor-reported). From Rewindex’s archive of Xero’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/xero/2017/01
Last updated: 2017-02-02T00:01:00Z

- Incidents posted: 6 (major/critical: 1) · Maintenance: 0
- By vendor impact label: critical 1, minor 4, none 1
- Uptime (vendor-reported): 99.84% free of major/critical incidents, 99.30% free of any incident; outage time 1 h 11 min, incident time 5 h 9 min
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [December 2016](https://rewindex.com/company/xero/2016/12.md) · Next: [February 2017](https://rewindex.com/company/xero/2017/02.md) · [All months](https://rewindex.com/company/xero/reports.md) · [Xero](https://rewindex.com/company/xero.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Users unable to log into Xero](https://rewindex.com/company/xero/incidents/2ntdhtdvl0fh.md) | critical | 2017-01-30 23:32 UTC | 2017-01-31 00:43 UTC | 1.2 h | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Issue exporting Reports in Xero](https://rewindex.com/company/xero/incidents/hd09w2zhtlpf.md) | minor | 2017-01-19 00:26 UTC | 2017-01-19 02:18 UTC | 1.9 h | resolved |
| [Unable to raise support cases through our Xero Help Centre and from inside Xero application](https://rewindex.com/company/xero/incidents/c2p5dlwfbh3p.md) | none | 2017-01-19 13:16 UTC | 2017-01-19 17:38 UTC | 4.4 h | resolved |
| [Some Users Unable To Log Into Xero.](https://rewindex.com/company/xero/incidents/gb1f6xrg5hdn.md) | minor | 2017-01-24 23:39 UTC | 2017-01-25 00:12 UTC | 33 min | resolved |
| [Users unable to log into Xero](https://rewindex.com/company/xero/incidents/2ntdhtdvl0fh.md) | critical | 2017-01-30 23:32 UTC | 2017-01-31 00:43 UTC | 1.2 h | resolved |
| [Some Users Are Unable to Access Workpapers](https://rewindex.com/company/xero/incidents/gm6r214d6smy.md) | minor | 2017-01-31 02:13 UTC | 2017-01-31 02:44 UTC | 31 min | resolved |
| [Some Users Are Unable to Access Workpapers](https://rewindex.com/company/xero/incidents/cs4lnphwp0r7.md) | minor | 2017-01-31 22:58 UTC | 2017-02-02 00:01 UTC | 25 h | resolved |

## Cite this

Xero posted 6 status incidents in January 2017 (1 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/xero/2017/01
- Citation: Xero, “Xero in January 2017” (2017-01-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/xero/2017/01 (CC BY 4.0).
- Markdown link: `[Xero: Xero in January 2017 (2017-01-01)](https://rewindex.com/company/xero/2017/01)`


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Canonical: https://rewindex.com/company/xero/2017/01 · Markdown: https://rewindex.com/company/xero/2017/01.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T14:53:22.898Z