# WorkOS: Dashboard sign-in errors

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-08-25 17:35 UTC · Resolved: 2026-08-25 18:41 UTC · Duration: 1.1 h
- Updates: 4 · Affected components: Dashboard, Supporting Services - Dashboard
- [Vendor status page: https://stspg.io/k7xvj8qvjbqf](https://stspg.io/k7xvj8qvjbqf)
- [Company: WorkOS](https://rewindex.com/company/workos.md)

## Summary

WorkOS reported a major Dashboard sign-in outage that could prevent users from authenticating, starting 2026-08-25 17:35 UTC and resolved at 2026-08-25 18:41 UTC, with a computed duration of 1 h 5 min. A fix was applied at 17:41 UTC and confirmed to have resolved elevated sign-in errors at 17:54 UTC. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2026-08-25 17:35 UTC: We are investigating errors affecting sign-in to the WorkOS Dashboard. Users may be unable to authenticate while attempting to access the Dashboard. We will share an update as soon as possible
- **identified** 2026-08-25 17:41 UTC: We have applied a fix and are monitoring the system to verify that Dashboard sign-in is recovering.
- **monitoring** 2026-08-25 17:54 UTC: We have confirmed our fix resolved the elevated errors affecting sign-in to the WorkOS Dashboard and are continuing to monitor.
- **resolved** 2026-08-25 18:41 UTC: This incident is resolved.

## Rewindex changes for this incident

- 2026-08-25 17:35 UTC: [Major incident: Dashboard sign-in errors](https://rewindex.com/change/i43209a7bb626bf.md)


---
Canonical: https://rewindex.com/company/workos/incidents/kz9df1mjdlkg · Markdown: https://rewindex.com/company/workos/incidents/kz9df1mjdlkg.md · JSON: https://rewindex.com/api/v1/companies/workos/incidents/kz9df1mjdlkg · Generated 2026-10-18T09:36:24.899Z