# WorkOS: Elevated Admin Portal Errors

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-09-14 19:08 UTC · Resolved: 2026-09-14 20:00 UTC · Duration: 52 min
- Updates: 3 · Affected components: Admin Portal, Supporting Services - Admin Portal
- [Vendor status page: https://stspg.io/396gdks9z81c](https://stspg.io/396gdks9z81c)
- [Company: WorkOS](https://rewindex.com/company/workos.md)

## Summary

WorkOS reported a major incident affecting Admin Portal link loading for customers without custom domains, starting at 2026-09-14 19:08 UTC and resolved at 2026-09-14 20:00 UTC (51 min). WorkOS reported a fix at 19:16 UTC and monitored before resolution; no cause was stated. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2026-09-14 19:08 UTC: We are investigating an issue loading Admin Portal links for customers without custom domains. We will share more information as soon as it's available.
- **monitoring** 2026-09-14 19:16 UTC: We've fixed an issue affecting Admin Portal links for customers without custom domains and are monitoring.
- **resolved** 2026-09-14 20:00 UTC: We've resolved an issue loading Admin Portal links for customers without custom domains. If you're still experiencing issues please contact support.

## Rewindex changes for this incident

- 2026-09-14 19:08 UTC: [Major incident: Elevated Admin Portal Errors](https://rewindex.com/change/i0eab6bfdd71b9a.md)


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Canonical: https://rewindex.com/company/workos/incidents/9k9qkbn16cgp · Markdown: https://rewindex.com/company/workos/incidents/9k9qkbn16cgp.md · JSON: https://rewindex.com/api/v1/companies/workos/incidents/9k9qkbn16cgp · Generated 2026-10-18T11:38:56.049Z