# WorkOS: Email delivery delays

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-07-16 12:06 UTC · Resolved: 2026-07-16 12:21 UTC · Duration: 15 min
- Updates: 3 · Affected components: AuthKit, Core Services - AuthKit, Dashboard, Supporting Services - Dashboard
- [Vendor status page: https://stspg.io/x9csvzxrnb1b](https://stspg.io/x9csvzxrnb1b)
- [Company: WorkOS](https://rewindex.com/company/workos.md)

## Summary

WorkOS reported major email delivery delays affecting AuthKit, Core Services - AuthKit, Dashboard, and Supporting Services - Dashboard. The incident started at 2026-07-16 12:06 UTC and was resolved at 2026-07-16 12:21 UTC, lasting 15 min; WorkOS identified and resolved the issue but did not specify the cause or fix. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2026-07-16 12:06 UTC: We're seeing delays in email delivery. Our team is investigating. We will share an update as soon as possible.
- **identified** 2026-07-16 12:18 UTC: We've identified the issue causing email delays. We are working to mitigate the issue.
- **resolved** 2026-07-16 12:21 UTC: We've resolved the issue with email delivery delays.

## Rewindex changes for this incident

- 2026-07-16 12:06 UTC: [Major incident: Email delivery delays](https://rewindex.com/change/i2e5728d807c9ed.md)


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Canonical: https://rewindex.com/company/workos/incidents/9ctcswdgc1x0 · Markdown: https://rewindex.com/company/workos/incidents/9ctcswdgc1x0.md · JSON: https://rewindex.com/api/v1/companies/workos/incidents/9ctcswdgc1x0 · Generated 2026-10-18T12:21:50.019Z