# WorkOS: SSO Profile API Timeouts

> WorkOS status incident “SSO Profile API Timeouts” on 2026-10-29: impact major (vendor’s label), 2.3 h, 4 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/workos/incidents/2t6jgp7b90gg
Last updated: 2026-10-30T00:39:08Z

- Impact (vendor’s label): major
- Status: resolved · edited after publishing
- Started: 2026-10-29 17:34 UTC · Resolved: 2026-10-29 19:52 UTC · Duration: 2.3 h
- Updates: 4 · Affected components: Core Services - SSO, SSO
- [Vendor status page: https://status.workos.com/incidents/2t6jgp7b90gg](https://status.workos.com/incidents/2t6jgp7b90gg)
- [Company: WorkOS](https://rewindex.com/company/workos.md)

## Timeline of updates

- **investigating** 2026-10-29 17:34 UTC: We are investigating timeouts on the /sso/profile endpoint. We apologize for the inconvenience and will share an update once we have more information.
- **identified** 2026-10-29 17:54 UTC: We've identified the issue causing the SSO profile API timeouts and are working on a fix.
- **monitoring** 2026-10-29 18:13 UTC: We’ve resolved the issue causing timeouts on the SSO profile API and are monitoring.
- **resolved** 2026-10-29 19:52 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2026-10-29 17:34 UTC: [Major incident: SSO Profile API Timeouts](https://rewindex.com/change/i808cd4fbb7e1b1.md)
- 2026-10-29 18:03 UTC: [Incident updated: SSO Profile API Timeouts](https://rewindex.com/change/r3ff5f64c6574ff.md)
- 2026-10-29 18:23 UTC: [Incident updated: SSO Profile API Timeouts](https://rewindex.com/change/r3e227b795f80c0.md)
- 2026-10-29 19:53 UTC: [Incident updated: SSO Profile API Timeouts](https://rewindex.com/change/r80283aa9d9fb6d.md)


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Canonical: https://rewindex.com/company/workos/incidents/2t6jgp7b90gg · Markdown: https://rewindex.com/company/workos/incidents/2t6jgp7b90gg.md · JSON: https://rewindex.com/api/v1/companies/workos/incidents/2t6jgp7b90gg · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-10-30T00:39:08.209Z