# Wise: Service unavailable

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-12-05 09:05 UTC · Resolved: 2025-12-05 09:43 UTC · Duration: 38 min
- Updates: 3 · Affected components: 💳 Debit Card, 💸 Payments, 📰 Website, 🔗 API, 💱 Account, 📱 Mobile App
- [Vendor status page: https://stspg.io/tj5gjkp747sr](https://stspg.io/tj5gjkp747sr)
- [Company: Wise](https://rewindex.com/company/wise.md)

## Part of an outage event

- [Cloudflare outage, Dec 5, 2025: 46 vendors, 46 incidents](https://rewindex.com/events/2025-12-05-cloudflare)
- This incident started in the same window without naming Cloudflare (timing only, not evidence of a link). (timing only, posted +19 min vs the first vendor naming Cloudflare)

```mermaid
flowchart LR
  root["Cloudflare<br/>own incident not archived"]:::inferred
  h1["Within an hour<br/>18 vendors, 18 blamed Cloudflare<br/>Unbounce, Expo, GitLab +15"]:::blames
  root --> h1
  h4["1 to 4 hours later<br/>1 vendor, 1 blamed Cloudflare<br/>Klaviyo"]:::blames
  root --> h4
  later["Later<br/>2 vendors, 2 blamed Cloudflare<br/>Bitrise, Sigma Computing"]:::blames
  root --> later
  me["Wise (this incident)<br/>posted +19 min"]:::me
  root -.->|"same window"| me
```

_Detected automatically from incidents that started together and named the same provider; a link means one incident named another vendor, not a confirmed cause._

## Timeline of updates

- **investigating** 2025-12-05 09:05 UTC: We are investigating an issue caused by a third party service provider. As a result customers are having issues accessing our website and using our service. Our team is monitoring the situation.
- **monitoring** 2025-12-05 09:23 UTC: The third party resolved the issue and our service is running normally again. Our team continues to monitor the situation.
- **resolved** 2025-12-05 09:43 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2025-12-05 09:05 UTC: [Major incident: Service unavailable](https://rewindex.com/change/i7f283feddea6d0.md)


---
Canonical: https://rewindex.com/company/wise/incidents/nt6yzdw569z4 · Markdown: https://rewindex.com/company/wise/incidents/nt6yzdw569z4.md · JSON: https://rewindex.com/api/v1/companies/wise/incidents/nt6yzdw569z4 · Generated 2026-10-19T21:08:20.525Z