# Wise: Issue with sending and moving money

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-01-15 11:21 UTC · Resolved: 2026-01-15 11:35 UTC · Duration: 14 min
- Updates: 3 · Affected components: 💳 Debit Card, 💸 Payments, 📰 Website, 🔗 API, ✉️ Customer Support, 💱 Account, 📱 Mobile App
- [Vendor status page: https://stspg.io/h3x541ltb70h](https://stspg.io/h3x541ltb70h)
- [Company: Wise](https://rewindex.com/company/wise.md)

## Timeline of updates

- **monitoring** 2026-01-15 11:21 UTC: We are currently recovering from an issue across all platforms (iOS, Android, and web) that has been preventing customers from adding, moving, or sending money. This also impacts our Wise Platform customers too.
- **monitoring** 2026-01-15 11:28 UTC: We are continuing to monitor for any further issues.
- **resolved** 2026-01-15 11:35 UTC: The incident has been resolved.

## Rewindex changes for this incident

- 2026-01-15 11:21 UTC: [Major incident: Issue with sending and moving money](https://rewindex.com/change/i58032e5d169ba2.md)


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Canonical: https://rewindex.com/company/wise/incidents/hby2019q9hfm · Markdown: https://rewindex.com/company/wise/incidents/hby2019q9hfm.md · JSON: https://rewindex.com/api/v1/companies/wise/incidents/hby2019q9hfm · Generated 2026-10-19T21:09:30.594Z