# Wise: Issues with login and transfers

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2025-11-18 12:39 UTC · Resolved: 2025-11-18 16:06 UTC · Duration: 3.5 h
- Updates: 4 · Affected components: 💸 Payments, 📰 Website, 🔗 API, 💱 Account, 📱 Mobile App
- [Vendor status page: https://stspg.io/fzyk82lm7qmw](https://stspg.io/fzyk82lm7qmw)
- [Company: Wise](https://rewindex.com/company/wise.md)

## Part of an outage event

- [Cloudflare outage, Nov 18, 2025: 77 vendors, 81 incidents](https://rewindex.com/events/2025-11-18-cloudflare)
- This incident started in the same window without naming Cloudflare (timing only, not evidence of a link). (timing only, posted +1 h 10 min vs the first vendor naming Cloudflare)

```mermaid
flowchart LR
  root["Cloudflare<br/>own incident not archived"]:::inferred
  h1["Within an hour<br/>13 vendors, 13 blamed Cloudflare<br/>Stytch, Zed, NordLayer +10"]:::blames
  root --> h1
  h4["1 to 4 hours later<br/>19 vendors, 19 blamed Cloudflare<br/>GitLab, Gorgias, Cursor +16"]:::blames
  root --> h4
  later["Later<br/>7 vendors, 7 blamed Cloudflare<br/>RudderStack, Brex, Maven Central +4"]:::blames
  root --> later
  me["Wise (this incident)<br/>posted +1 h 10 min"]:::me
  root -.->|"same window"| me
```

_Detected automatically from incidents that started together and named the same provider; a link means one incident named another vendor, not a confirmed cause._

## Timeline of updates

- **identified** 2025-11-18 12:39 UTC: We are currently experiencing issues on our platform due to a third party provider reporting an outage. As a result, some customers might experience issues when using our website or making payments. Our team is already working on a solution. This issue might impact Wise Platform API customers too.
- **identified** 2025-11-18 14:37 UTC: We are aware that some customers are experiencing issues using our mobile apps. Our team continues to monitor the third party service provider outage and will report updates as they become available.
- **monitoring** 2025-11-18 14:54 UTC: A fix has been implemented and we are monitoring the results. We will continue to report updates as they become available.
- **resolved** 2025-11-18 16:06 UTC: This incident has been resolved, all services are operational.


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Canonical: https://rewindex.com/company/wise/incidents/gwqyrqf77pxq · Markdown: https://rewindex.com/company/wise/incidents/gwqyrqf77pxq.md · JSON: https://rewindex.com/api/v1/companies/wise/incidents/gwqyrqf77pxq · Generated 2026-10-19T21:09:55.549Z