# Wise: Partial System Outage

- Impact (vendor’s label): none
- Status: resolved
- Started: 2019-11-12 08:19 UTC · Resolved: 2019-11-12 16:35 UTC · Duration: 8.3 h
- Updates: 1
- [Vendor status page: https://status.wise.com/incidents/dx7hbzdgqbkh](https://status.wise.com/incidents/dx7hbzdgqbkh)
- [Company: Wise](https://rewindex.com/company/wise.md)

## Part of an outage event

- [AWS outage, Nov 12, 2019: 11 vendors, 12 incidents](https://rewindex.com/events/2019-11-12-aws)
- This incident blames AWS as the cause. (hop 1, posted +39 min vs the first vendor naming AWS)
- Evidence: “…were fully or partially disabled. The root cause of the incident was a network issue with Amazon Web Services which has now been resolved. Our systems are back to normal.…”

```mermaid
flowchart LR
  root["AWS<br/>own incident not archived"]:::inferred
  h1["Within an hour<br/>5 vendors, 4 blamed AWS<br/>Opsgenie, Elastic Cloud, Wise, JFrog +1"]:::blames
  root --> h1
  h4["1 to 4 hours later<br/>1 vendor, 1 blamed AWS<br/>Confluent"]:::blames
  root --> h4
  later["Later<br/>1 vendor<br/>JFrog"]:::names
  root --> later
  me["Wise (this incident)<br/>posted +39 min"]:::me
  h1 --- me
```

_Detected automatically from incidents that started together and named the same provider; a link means one incident named another vendor, not a confirmed cause._

## Timeline of updates

- **resolved** 2019-11-12 16:35 UTC: Today, between 7.40 - 16.25 GMT, we experienced a system outage. The outage affected all components of our platform including website, mobile apps, APIs and cards. During the initial period of the outage the affected components were fully or partially disabled. The root cause of the incident was a network issue with Amazon Web Services which has now been resolved. Our systems are back to normal.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/wise/incidents/dx7hbzdgqbkh · Markdown: https://rewindex.com/company/wise/incidents/dx7hbzdgqbkh.md · JSON: https://rewindex.com/api/v1/companies/wise/incidents/dx7hbzdgqbkh · Generated 2026-10-19T23:16:07.442Z