# Wise: Apple Pay issues for Mastercard users in Malaysia

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-01-22 13:47 UTC · Resolved: 2026-01-23 11:07 UTC · Duration: 21 h
- Updates: 4 · Affected components: 💳 Debit Card, 📱 Mobile App
- [Vendor status page: https://stspg.io/lfxjrl7g1yrc](https://stspg.io/lfxjrl7g1yrc)
- [Company: Wise](https://rewindex.com/company/wise.md)

## Timeline of updates

- **identified** 2026-01-22 13:47 UTC: We have identified an issue that is preventing customers in Malaysia from adding their Mastercard cards to Apple Pay. Our team is working on a fix, and we will continue to provide status updates here.
- **identified** 2026-01-22 19:47 UTC: Our teams continue to work on a fix for this issue. We will continue to provide status updates here.
- **identified** 2026-01-23 10:18 UTC: We have identified that this issue is related to a third-party provider. We are in direct contact with them to resolve the matter. Our team is working on a fix, and we will continue to provide status updates here.
- **resolved** 2026-01-23 11:07 UTC: This issue has been resolved and Apple Pay services for Mastercard users in Malaysia are now fully restored.

## Rewindex changes for this incident

- 2026-01-22 13:47 UTC: [Major incident: Apple Pay issues for Mastercard users in Malaysia](https://rewindex.com/change/idfc9c90627a115.md)


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Canonical: https://rewindex.com/company/wise/incidents/3pqs6z6h33f8 · Markdown: https://rewindex.com/company/wise/incidents/3pqs6z6h33f8.md · JSON: https://rewindex.com/api/v1/companies/wise/incidents/3pqs6z6h33f8 · Generated 2026-10-19T21:07:56.010Z