# Wise: Delayed AED payments

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2026-08-24 10:05 UTC · Resolved: 2026-09-18 08:21 UTC · Duration: 25 d
- Updates: 9 · Affected components: 💸 Payments, 🔗 API
- [Vendor status page: https://stspg.io/8rb76dvwykb3](https://stspg.io/8rb76dvwykb3)
- [Company: Wise](https://rewindex.com/company/wise.md)

## Timeline of updates

- **identified** 2026-08-24 10:05 UTC: We're aware of an issue that's affecting customers sending AED. As a result, some payments may be delayed.  This also affects Wise Platform partners.  Our team is already working on a solution. We apologise for any inconvenience.
- **identified** 2026-09-02 06:26 UTC: We have identified the root cause and are working on a solution. Customers will continue to see delays impacting pending transfers. We will update you next at 16:00 CET on September 2 the latest.
- **identified** 2026-09-02 11:47 UTC: We are continuing to work on a solution. Customers will continue to see some delays impacting AED transfers. We will update you next at 16:00 CET on September 3 the latest.
- **identified** 2026-09-03 11:11 UTC: We are continuing to work on a solution. Customers will continue to see some delays impacting AED transfers. We will update you next at 16:00 CET on September 4 the latest.
- **identified** 2026-09-04 13:57 UTC: We are continuing to work on a solution. Customers will continue to see some delays impacting AED transfers. We will update you next at 17:00 CET on September 7 the latest.
- **identified** 2026-09-07 13:57 UTC: We are continuing to work on a solution. Customers will continue to see some delays impacting AED transfers. We will update you next at 17:00 CET on September 8 the latest.
- **identified** 2026-09-14 14:02 UTC: We are continuing to work on a solution. Customers will continue to see some delays impacting AED transfers. We will update you next at 17:00 CET on September 18 the latest.
- **monitoring** 2026-09-16 09:20 UTC: We have identified the issue and deployed a fix. We will continue monitoring and provide a further update on Friday.
- **resolved** 2026-09-18 08:21 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2026-08-24 10:05 UTC: [Critical incident: Delayed AED payments](https://rewindex.com/change/i799ef5d4c358c3.md)


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Canonical: https://rewindex.com/company/wise/incidents/10dy3hydcfdt · Markdown: https://rewindex.com/company/wise/incidents/10dy3hydcfdt.md · JSON: https://rewindex.com/api/v1/companies/wise/incidents/10dy3hydcfdt · Generated 2026-10-19T21:07:52.006Z