# Wasabi: Wasabi Storage Accounts Receiving 'StorageQuotaExceeded' Error Message

- Impact (vendor’s label): minor
- Status: postmortem
- Started: 2025-05-07 15:31 UTC · Resolved: 2025-05-08 01:32 UTC · Duration: 10 h
- Updates: 5 · Affected components: AP-Southeast-2 (Sydney), EU-Central-2 (Frankfurt), AP-Southeast-1 (Singapore), US-East-2 (N. Virginia), AP-Northeast-1 (Tokyo), US-Central-1 (Texas), Wasabi Management Console, EU-West-3 (London), EU-West-2 (Paris), EU-West-1 (London), Wasabi Account Control Manager Console, EU-South-1 (Milan), Wasabi Account Control API, EU-Central-1 (Amsterdam), AP-Northeast-2 (Osaka), CA-Central-1 (Toronto), Wasabi.com, US-West-1 (Oregon), US-East-1 (N. Virginia)
- [Vendor status page: https://stspg.io/qhm7nqzm7bp0](https://stspg.io/qhm7nqzm7bp0)
- [Company: Wasabi](https://rewindex.com/company/wasabi.md)

## Timeline of updates

- **investigating** 2025-05-07 13:09 UTC: We are investigating Storage Quota Exceeded error messages for RCS accounts, our teams are working to resolve this issue.
- **identified** 2025-05-07 13:34 UTC: We have isolated this issue and are working to ensure all impacted accounts are adjusted appropriately.
- **monitoring** 2025-05-07 15:31 UTC: A fix has been implemented and we expect that there will be no more new instances of this issue for any Wasabi accounts. If you continue to experience any issues with your Wasabi account, please reach out to our Support Team at support@wasabi.com NOTE: This entry updated to reflect that the incident affected not only RCS accounts but some PayGo accounts as well.
- **resolved** 2025-05-08 01:32 UTC: The issue affecting some RCS and PayGo accounts with an incorrect 'StorageQuotaExceeded' error message has been resolved. Please reach out to support@wasabi.com if you require further assistance. NOTE: This entry has been updated to reflect that the incident affected not only RCS accounts but some PayGo accounts as well.
- **postmortem** 2025-05-09 21:36 UTC: From 2025-05-07 03:00 UTC to 2025-05-07 16:00 UTC, a subset of customers experienced data upload issues due to an incorrect storage quota exceeded flag applied to their subaccounts. Specifically, some subaccounts configured with no quota value on their account were incorrectly marked as having exceeded their storage limit. As a result, these subaccounts were temporarily prevented from uploading data.   This behavior was the result of a recent update to our billing system, which treated an empty storage quota value as a valid threshold of zero GB and triggered the excessive storage message.   By 14:07 UTC, the problematic update was rolled back, and the affected accounts were unflagged. By 16:00 UTC, all impacted subaccounts were verified as having been reset correctly and the service had been returned to normal operational status. \` \`


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Canonical: https://rewindex.com/company/wasabi/incidents/rys7vgvwtlcg · Markdown: https://rewindex.com/company/wasabi/incidents/rys7vgvwtlcg.md · JSON: https://rewindex.com/api/v1/companies/wasabi/incidents/rys7vgvwtlcg · Generated 2026-10-18T11:40:16.350Z