# Wasabi: Wasabi.com Try Free Sign-up Form Returning Server Error

- Impact (vendor’s label): minor
- Status: postmortem
- Started: 2025-05-14 16:47 UTC · Resolved: 2025-05-14 19:04 UTC · Duration: 2.3 h
- Updates: 4 · Affected components: Wasabi.com
- [Vendor status page: https://stspg.io/s4k8gj00185j](https://stspg.io/s4k8gj00185j)
- [Company: Wasabi](https://rewindex.com/company/wasabi.md)

## Timeline of updates

- **investigating** 2025-05-14 16:47 UTC: The Try Free Sign-up form on wasabi.com is currently returning Server Error responses upon submission.  We are investigating this issue and will update the page here when we have more information.
- **monitoring** 2025-05-14 17:31 UTC: We have identified the issue with the sign-up form submission, and have rolled back changes to restore functionality.  This issue should be resolved for all users now, please reach out to support@wasabi.com with any remaining questions.
- **resolved** 2025-05-14 19:04 UTC: This issue has been resolved.
- **postmortem** 2025-05-14 21:31 UTC: From approximately 13:45 to 17:15 UTC, customers using the Free Trial Form Sign Up on Wasabi.com may have been met with a “Server Error” when submitting their request. Due to an error within one of our website modules, a portion of the service was impacted, which prevented the forms from being submitted properly. That error was resolved and the forms are now properly submitted and processed.


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Canonical: https://rewindex.com/company/wasabi/incidents/qvvhn50qt89h · Markdown: https://rewindex.com/company/wasabi/incidents/qvvhn50qt89h.md · JSON: https://rewindex.com/api/v1/companies/wasabi/incidents/qvvhn50qt89h · Generated 2026-10-18T10:42:44.712Z