# Vonage: Service Issues: Issues impacting WhatsApp Number Onboarding

> Vonage status incident “Service Issues: Issues impacting WhatsApp Number Onboarding” on 2026-11-02: impact minor (vendor’s label), 3 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/vonage/incidents/xytgm9d342d2
Last updated: 2026-11-02T20:30:54Z

- Impact (vendor’s label): minor
- Status: identified · edited after publishing
- Started: 2026-11-02 15:07 UTC · Resolved: not resolved · Duration: ongoing
- Updates: 3 · Affected components: Global Connectivity - Whatsapp Connectivity, Whatsapp Connectivity
- [Vendor status page: https://vonageapi.statuspage.io/incidents/xytgm9d342d2](https://vonageapi.statuspage.io/incidents/xytgm9d342d2)
- [Company: Vonage](https://rewindex.com/company/vonage.md)

## Timeline of updates

- **investigating** 2026-11-02 15:07 UTC: We are aware of issues that may be impacting your WhatsApp number onboarding via the Embedded sign-up flow. We are working to resolve the issue as soon as possible. We'll provide further updates within 1 hour. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com.
- **identified** 2026-11-02 15:52 UTC: We continue to work to resolve the issue that may be impacting your WhatsApp Number Onboarding via the Embedded Sign-Up flow. If you need to add a new number to an existing WhatsApp Business Account in the meantime, please contact our support team at api.support.vonage.com for manual assistance. We'll continue to provide further updates here within 2 hours. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com.
- **identified** 2026-11-02 18:35 UTC: We continue to work on a fix for the issue that may be impacting your WhatsApp Number Onboarding via the Embedded Sign-Up flow. If you need to add a new number to an existing WhatsApp Business Account in the meantime, please contact our support team at api.support.vonage.com for manual assistance. We'll continue to provide further updates here within 2 hours. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com.

## Rewindex changes for this incident

- 2026-11-02 15:53 UTC: [Incident updated: Service Issues: Issues impacting WhatsApp Number Onboarding](https://rewindex.com/change/rf0e680c49f1f94.md)
- 2026-11-02 18:43 UTC: [Incident updated: Service Issues: Issues impacting WhatsApp Number Onboarding](https://rewindex.com/change/r731e6ddae45177.md)


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Canonical: https://rewindex.com/company/vonage/incidents/xytgm9d342d2 · Markdown: https://rewindex.com/company/vonage/incidents/xytgm9d342d2.md · JSON: https://rewindex.com/api/v1/companies/vonage/incidents/xytgm9d342d2 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-02T20:30:54.347Z