# Vonage: France Silent Authentication - Service degradation affecting Orange France Network

- Impact (vendor’s label): minor
- Status: resolved · edited after publishing
- Started: 2026-10-21 11:25 UTC · Resolved: 2026-10-21 22:10 UTC · Duration: 11 h
- Updates: 3 · Affected components: Global Connectivity - Verify SilentAuth Europe, Verify SilentAuth Europe
- [Vendor status page: https://stspg.io/q64r6hb7rd8s](https://stspg.io/q64r6hb7rd8s)
- [Company: Vonage](https://rewindex.com/company/vonage.md)

## Timeline of updates

- **investigating** 2026-10-21 11:25 UTC: We are currently experiencing degradation of the Silent Authentication service, which is affecting Orange France Network. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. Please contact support@api.vonage.com if you have any questions.
- **monitoring** 2026-10-21 21:05 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2026-10-21 22:10 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2026-10-21 21:13 UTC: [Incident updated: France Silent Authentication - Service degradation affecting Orange France Network](https://rewindex.com/change/r9030f820a7674b.md)
- 2026-10-21 22:13 UTC: [Incident updated: France Silent Authentication - Service degradation affecting Orange France Network](https://rewindex.com/change/rf3b1941007d649.md)


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Canonical: https://rewindex.com/company/vonage/incidents/xrk5fv6ptxyd · Markdown: https://rewindex.com/company/vonage/incidents/xrk5fv6ptxyd.md · JSON: https://rewindex.com/api/v1/companies/vonage/incidents/xrk5fv6ptxyd · Generated 2026-10-22T00:37:49.998Z