# Vonage: USA SMS - Delivery receipt degradation affecting messages sent using subset of short codes

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2024-07-30 22:59 UTC · Resolved: 2024-07-31 06:30 UTC · Duration: 7.5 h
- Updates: 1
- [Vendor status page: https://vonageapi.statuspage.io/incidents/v1lsz0njy3jg](https://vonageapi.statuspage.io/incidents/v1lsz0njy3jg)
- [Company: Vonage](https://rewindex.com/company/vonage.md)

## Part of an outage event

- [AWS outage, Jul 30, 2024: 12 vendors, 12 incidents](https://rewindex.com/events/2024-07-30-aws)
- This incident started in the same window without naming AWS (timing only, not evidence of a link). (timing only, posted +44 min vs the first vendor naming AWS)

```mermaid
flowchart LR
  root["AWS<br/>own incident not archived"]:::inferred
  h1["Within an hour<br/>3 vendors, 3 blamed AWS<br/>Xero, Substack, Mapbox"]:::blames
  root --> h1
  h4["1 to 4 hours later<br/>3 vendors, 2 blamed AWS<br/>Segment, Hootsuite, Honeycomb"]:::blames
  root --> h4
  later["Later<br/>1 vendor, 1 blamed AWS<br/>Heap"]:::blames
  root --> later
  me["Vonage (this incident)<br/>posted +44 min"]:::me
  root -.->|"same window"| me
```

_Detected automatically from incidents that started together and named the same provider; a link means one incident named another vendor, not a confirmed cause._

## Timeline of updates

- **resolved** 2024-07-31 06:30 UTC: This incident has been resolved.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


---
Canonical: https://rewindex.com/company/vonage/incidents/v1lsz0njy3jg · Markdown: https://rewindex.com/company/vonage/incidents/v1lsz0njy3jg.md · JSON: https://rewindex.com/api/v1/companies/vonage/incidents/v1lsz0njy3jg · Generated 2026-10-20T00:52:46.902Z