# Vonage: Brazil SMS - Delivery degradation towards multiple claro Network

> Vonage status incident “Brazil SMS - Delivery degradation towards multiple claro Network” on 2026-10-25: impact minor (vendor’s label), 10 h, 3 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/vonage/incidents/s8r40q5kmphg
Last updated: 2026-10-26T00:43:49Z

- Impact (vendor’s label): minor
- Status: resolved · edited after publishing
- Started: 2026-10-25 14:16 UTC · Resolved: 2026-10-26 00:33 UTC · Duration: 10 h
- Updates: 3 · Affected components: Global Connectivity - SMS Latin America, SMS Latin America
- [Vendor status page: https://vonageapi.statuspage.io/incidents/s8r40q5kmphg](https://vonageapi.statuspage.io/incidents/s8r40q5kmphg)
- [Company: Vonage](https://rewindex.com/company/vonage.md)

## Timeline of updates

- **investigating** 2026-10-25 14:16 UTC: Please be advised that we are observing message delivery degradation towards multiple claro network. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com
- **monitoring** 2026-10-25 23:35 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2026-10-26 00:33 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2026-10-25 23:43 UTC: [Incident updated: Brazil SMS - Delivery degradation towards multiple claro Network](https://rewindex.com/change/r98378ff4d63969.md)
- 2026-10-26 00:43 UTC: [Incident updated: Brazil SMS - Delivery degradation towards multiple claro Network](https://rewindex.com/change/rdc14966d3050da.md)

## Cite this

Status incident (vendor impact label: minor) posted by Vonage, started 2026-10-25 14:16 UTC, resolved after 10 h, 3 update(s); edited after publishing.

- Canonical URL: https://rewindex.com/company/vonage/incidents/s8r40q5kmphg
- Citation: Vonage, “Brazil SMS - Delivery degradation towards multiple claro Network” (2026-10-25 14:16 UTC). Archived by Rewindex: https://rewindex.com/company/vonage/incidents/s8r40q5kmphg (CC BY 4.0).
- Markdown link: `[Vonage: Brazil SMS - Delivery degradation towards multiple claro Network (2026-10-25)](https://rewindex.com/company/vonage/incidents/s8r40q5kmphg)`


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Canonical: https://rewindex.com/company/vonage/incidents/s8r40q5kmphg · Markdown: https://rewindex.com/company/vonage/incidents/s8r40q5kmphg.md · JSON: https://rewindex.com/api/v1/companies/vonage/incidents/s8r40q5kmphg · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T15:41:49.230Z