# Vonage: Voice API Latency Issue - USE1

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-09-22 03:07 UTC · Resolved: 2026-09-23 10:15 UTC · Duration: 31 h
- Updates: 9 · Affected components: Global Connectivity - Voice North America, Voice North America, Voice API, Voice - Voice API
- [Vendor status page: https://stspg.io/d67pmk97hcy1](https://stspg.io/d67pmk97hcy1)
- [Company: Vonage](https://rewindex.com/company/vonage.md)

## Timeline of updates

- **investigating** 2026-09-22 03:07 UTC: Following a service interruption reported by Engineers, we continue to monitor the impact to some Vonage services, which may have impacted your calls within the US. We are still seeing intermittent timeouts with minimal impacts. This is a continuation of: https://vonageapi.statuspage.io/incidents/tx8xrzgpx5nr We are closely engaged with our Engineers as they work to resolve the issue. We’ll continue to provide further updates within 2 hours. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com
- **investigating** 2026-09-22 05:54 UTC: We continue to work to resolve the issue that may be impacting your calls.  We’ll continue to provide further updates here within 2 hours. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com.
- **investigating** 2026-09-22 07:50 UTC: We continue to work to resolve the issue that may be impacting your calls. We’ll continue to provide further updates here within 2 hours. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com.
- **investigating** 2026-09-22 10:12 UTC: We continue to work to resolve the issue that may be impacting your calls. We'll continue to provide further update once we have more information or when full service is restored.. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com.
- **identified** 2026-09-22 13:42 UTC: We have identified the issue that may be impacting your calls and have applied initial mitigations. We will continue to provide further updates once we have more information or when full service is restored. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com.
- **identified** 2026-09-22 17:43 UTC: We have identified the issue that may be impacting your calls and our engineers are actively working on a fix. We continue to monitor the service while remediation is in progress. Intermittent timeouts may still be experienced in the US East region. We will continue to provide further updates once we have more information or when full service is restored. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com.
- **identified** 2026-09-22 23:41 UTC: We have identified the issue that may be impacting your calls and our engineers deployed a workaround in one region that mitigated the issue. We will continue to provide further updates once the final fix has been deployed or when full service is restored. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com.
- **monitoring** 2026-09-23 02:53 UTC: A fix has been implemented to one of the regions and we are monitoring the results. We will continue to provide updates within 24 hours or when full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact api.support.vonage.com.
- **resolved** 2026-09-23 10:15 UTC: Vonage services have been fully restored following the service interruption impacting your calls, which began at 2026-09-21 01:27 UTC. Full resolution has been confirmed effective 2026-09-22 18:44 UTC. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact api.support.vonage.com.


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Canonical: https://rewindex.com/company/vonage/incidents/rvyqf14jt3kb · Markdown: https://rewindex.com/company/vonage/incidents/rvyqf14jt3kb.md · JSON: https://rewindex.com/api/v1/companies/vonage/incidents/rvyqf14jt3kb · Generated 2026-10-18T09:59:47.298Z