# Vonage: Canada Silent Authentication - Service degradation affecting Rogers Network

> Vonage status incident “Canada Silent Authentication - Service degradation affecting Rogers Network” on 2026-09-18: impact minor (vendor’s label), 38 min, 3 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/vonage/incidents/rt8qrlm8x9kl
Last updated: 2026-09-18T03:20:01Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-09-18 02:41 UTC · Resolved: 2026-09-18 03:20 UTC · Duration: 38 min
- Updates: 3 · Affected components: Global Connectivity - Verify SilentAuth North America, Verify SilentAuth North America
- [Vendor status page: https://stspg.io/vmtbqn60pb4x](https://stspg.io/vmtbqn60pb4x)
- [Company: Vonage](https://rewindex.com/company/vonage.md)

## Timeline of updates

- **investigating** 2026-09-18 02:41 UTC: We are currently experiencing degradation of the Silent Authentication service, which is affecting the Rogers Network in Canada. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com
- **monitoring** 2026-09-18 03:16 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2026-09-18 03:20 UTC: This incident has been resolved.

## Cite this

Status incident (vendor impact label: minor) posted by Vonage, started 2026-09-18 02:41 UTC, resolved after 38 min, 3 update(s).

- Canonical URL: https://rewindex.com/company/vonage/incidents/rt8qrlm8x9kl
- Citation: Vonage, “Canada Silent Authentication - Service degradation affecting Rogers Network” (2026-09-18 02:41 UTC). Archived by Rewindex: https://rewindex.com/company/vonage/incidents/rt8qrlm8x9kl (CC BY 4.0).
- Markdown link: `[Vonage: Canada Silent Authentication - Service degradation affecting Rogers Network (2026-09-18)](https://rewindex.com/company/vonage/incidents/rt8qrlm8x9kl)`


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Canonical: https://rewindex.com/company/vonage/incidents/rt8qrlm8x9kl · Markdown: https://rewindex.com/company/vonage/incidents/rt8qrlm8x9kl.md · JSON: https://rewindex.com/api/v1/companies/vonage/incidents/rt8qrlm8x9kl · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T17:12:28.509Z