# Vonage: Video API - Media Session Service Degradation in EU West-1 Region

- Impact (vendor’s label): none
- Status: resolved
- Started: 2026-10-08 02:17 UTC · Resolved: 2026-10-08 02:17 UTC · Duration: 0 min
- Updates: 1
- [Vendor status page: https://stspg.io/b03qdjf518cj](https://stspg.io/b03qdjf518cj)
- [Company: Vonage](https://rewindex.com/company/vonage.md)

## Timeline of updates

- **resolved** 2026-10-08 02:17 UTC: Vonage services have been fully restored following today's service degradation on Video API Media Session, which began at Oct 8th, 02:17:38 UTC. Full resolution has been confirmed effective 02:20:38 UTC. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact api.support.vonage.com.


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Canonical: https://rewindex.com/company/vonage/incidents/pwk5149qvk4k · Markdown: https://rewindex.com/company/vonage/incidents/pwk5149qvk4k.md · JSON: https://rewindex.com/api/v1/companies/vonage/incidents/pwk5149qvk4k · Generated 2026-10-19T23:37:45.076Z