# Vonage: Archiving Service Issue with Video API in Asia Pacific Region

> Vonage status incident “Archiving Service Issue with Video API in Asia Pacific Region” on 2023-03-28: impact none (vendor’s label), 0 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/vonage/incidents/ptkccdxp7pgf
Last updated: 2023-03-28T17:59:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2023-03-28 17:59 UTC · Resolved: 2023-03-28 17:59 UTC · Duration: 0 min
- Updates: 1
- [Vendor status page: https://vonageapi.statuspage.io/incidents/ptkccdxp7pgf](https://vonageapi.statuspage.io/incidents/ptkccdxp7pgf)
- [Company: Vonage](https://rewindex.com/company/vonage.md)

## Timeline of updates

- **resolved** 2023-03-28 17:59 UTC: On March 23rd and 24th 2023, two of our uploading system processes in Asia Pacific South-East region and Asia Pacific South region respectively, exited prematurely in our Archiver servers due to an unexpected error. Our monitoring alerted the issue and the Engineering team took measures to recover from the error and continue uploading. However, posterior validation checks confirmed missing of a few number of archives despite the efforts to recover from the operational fault. In the first server issue, archives stopped after 08:05:00 UTC, or after that time started prior to 08:35:00 UTC were impacted. Issue got resolved after that. In the second server issue, archives stopped after 04:14:00 UTC, or after that time started prior to 04:33:00 UTC were impacted. Issue got resolved after that. Please see this article - https://api.support.vonage.com/hc/en-us/articles/360015693092-Nexmo-Incident-Handling - for an explanation of our approach to publishing incidents.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by Vonage, started 2023-03-28 17:59 UTC, resolved after 0 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/vonage/incidents/ptkccdxp7pgf
- Citation: Vonage, “Archiving Service Issue with Video API in Asia Pacific Region” (2023-03-28 17:59 UTC). Archived by Rewindex: https://rewindex.com/company/vonage/incidents/ptkccdxp7pgf (CC BY 4.0).
- Markdown link: `[Vonage: Archiving Service Issue with Video API in Asia Pacific Region (2023-03-28)](https://rewindex.com/company/vonage/incidents/ptkccdxp7pgf)`


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Canonical: https://rewindex.com/company/vonage/incidents/ptkccdxp7pgf · Markdown: https://rewindex.com/company/vonage/incidents/ptkccdxp7pgf.md · JSON: https://rewindex.com/api/v1/companies/vonage/incidents/ptkccdxp7pgf · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T14:23:43.534Z