# Vonage: Service Issue in Platform

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2023-06-13 19:48 UTC · Resolved: 2023-06-13 22:42 UTC · Duration: 2.9 h
- Updates: 1
- [Vendor status page: https://vonageapi.statuspage.io/incidents/pmkbkgjtxvlz](https://vonageapi.statuspage.io/incidents/pmkbkgjtxvlz)
- [Company: Vonage](https://rewindex.com/company/vonage.md)

## Part of an outage event

- [AWS outage, Jun 13, 2023: 56 vendors, 56 incidents](https://rewindex.com/events/2023-06-13-aws)
- This incident blames AWS as the cause. (hop 1, posted +35 min vs the first vendor naming AWS)
- Evidence: “…Service Issue in Platform The wide-spread AWS issues affecting us-east-1 (Virginia) region have been resolved. The following services were impacted June 13th at 19:01 UTC until June 13th at 21:23 UTC:…”

```mermaid
flowchart LR
  root["AWS<br/>own incident not archived"]:::inferred
  h1["Within an hour<br/>13 vendors, 13 blamed AWS<br/>Pipedream, Wiz, Temporal Cloud +10"]:::blames
  root --> h1
  h4["1 to 4 hours later<br/>7 vendors, 6 blamed AWS<br/>CockroachDB, Vanta, Asana +4"]:::blames
  root --> h4
  me["Vonage (this incident)<br/>posted +35 min"]:::me
  h1 --- me
```

_Detected automatically from incidents that started together and named the same provider; a link means one incident named another vendor, not a confirmed cause._

## Timeline of updates

- **resolved** 2023-06-13 22:42 UTC: The wide-spread AWS issues affecting us-east-1 (Virginia) region have been resolved. The following services were impacted June 13th at 19:01 UTC until June 13th at 21:23 UTC: SMS, 10DLC Messages API Voice transcription AI Studio - studio builder AI Studio Insights API, live telephony &amp; messages sessions Voice Programmable SIP Domain Updates Video Inspector All services have been restored. Please let support@api.vonage.com know if you continue to experience problems with this. A post-mortem will be published in the next few days.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/vonage/incidents/pmkbkgjtxvlz · Markdown: https://rewindex.com/company/vonage/incidents/pmkbkgjtxvlz.md · JSON: https://rewindex.com/api/v1/companies/vonage/incidents/pmkbkgjtxvlz · Generated 2026-10-20T00:07:34.991Z