# Vonage: Video Api - Media connection issue

- Impact (vendor’s label): none
- Status: resolved
- Started: 2026-05-08 01:17 UTC · Resolved: 2026-05-08 01:17 UTC · Duration: 0 min
- Updates: 1
- [Vendor status page: https://vonageapi.statuspage.io/incidents/nvbk6dxjyqmk](https://vonageapi.statuspage.io/incidents/nvbk6dxjyqmk)
- [Company: Vonage](https://rewindex.com/company/vonage.md)

## Part of an outage event

- [AWS us-east-1 outage, May 8, 2026: 38 vendors, 43 incidents](https://rewindex.com/events/2026-05-08-aws-us-east-1)
- This incident started in the same window without naming AWS (timing only, not evidence of a link). (hop 1, posted +52 min vs AWS’s own post)

```mermaid
flowchart LR
  root["AWS us-east-1<br/>posted 00:25 UTC"]:::root
  before["Posted before AWS did<br/>3 vendors, 2 blamed AWS<br/>Neon, Datadog, Convex"]:::blames
  root --> before
  h1["Within an hour<br/>11 vendors, 11 blamed AWS<br/>Chargebee, RudderStack, Canva, Logz.io +7"]:::blames
  root --> h1
  h4["1 to 4 hours later<br/>10 vendors, 9 blamed AWS<br/>Salesforce, Dropbox Sign, Klaviyo, HubSpot +6"]:::blames
  root --> h4
  later["Later<br/>2 vendors, 2 blamed AWS<br/>Wiz, SingleStore"]:::blames
  root --> later
  me["Vonage (this incident)<br/>posted +52 min"]:::me
  root -.->|"same window"| me
```

_Detected automatically from incidents that started together and named the same provider; a link means one incident named another vendor, not a confirmed cause._

## Timeline of updates

- **resolved** 2026-05-08 01:17 UTC: Vonage services are fully restored following today's interruption in Video media connections in the us-east region from 2026-05-07 23:42:00 UTC until 2026-05-07 23:52:00 UTC. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact api.support.vonage.com

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/vonage/incidents/nvbk6dxjyqmk · Markdown: https://rewindex.com/company/vonage/incidents/nvbk6dxjyqmk.md · JSON: https://rewindex.com/api/v1/companies/vonage/incidents/nvbk6dxjyqmk · Generated 2026-10-20T00:10:09.489Z