# Vonage: Service Issue in Messages API Platform

> Vonage status incident “Service Issue in Messages API Platform” on 2024-04-17: impact minor (vendor’s label), 7 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/vonage/incidents/njrm6h2b954v
Last updated: 2024-04-17T14:26:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2024-04-17 14:19 UTC · Resolved: 2024-04-17 14:26 UTC · Duration: 7 min
- Updates: 1
- [Vendor status page: https://vonageapi.statuspage.io/incidents/njrm6h2b954v](https://vonageapi.statuspage.io/incidents/njrm6h2b954v)
- [Company: Vonage](https://rewindex.com/company/vonage.md)

## Timeline of updates

- **resolved** 2024-04-17 14:26 UTC: Our investigation has concluded that no problem with any customer impact has occurred. We will therefore be removing this incident from our status page. Although we’re pleased that customers weren’t impacted, we regret any disruption caused by announcing this as a potential incident. Customers experiencing any issues should contact support (support@api.vonage.com) so we can investigate immediately. Our normal procedure in these circumstances is: Refine our monitoring to minimise alerts for behaviour with no customer impact. Identify any possible improvements for the resilience of internal systems. Please see this article - https://api.support.vonage.com/hc/en-us/articles/360015693092-Nexmo-Incident-Handling - for an explanation of our approach to publishing incidents.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Vonage, started 2024-04-17 14:19 UTC, resolved after 7 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/vonage/incidents/njrm6h2b954v
- Citation: Vonage, “Service Issue in Messages API Platform” (2024-04-17 14:19 UTC). Archived by Rewindex: https://rewindex.com/company/vonage/incidents/njrm6h2b954v (CC BY 4.0).
- Markdown link: `[Vonage: Service Issue in Messages API Platform (2024-04-17)](https://rewindex.com/company/vonage/incidents/njrm6h2b954v)`


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Canonical: https://rewindex.com/company/vonage/incidents/njrm6h2b954v · Markdown: https://rewindex.com/company/vonage/incidents/njrm6h2b954v.md · JSON: https://rewindex.com/api/v1/companies/vonage/incidents/njrm6h2b954v · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T14:57:17.387Z