# Vonage: Access-related errors to Voice logs and Video Analytics at Dashboard

> Vonage status incident “Access-related errors to Voice logs and Video Analytics at Dashboard” on 2025-11-27: impact minor (vendor’s label), 6.0 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/vonage/incidents/mrl2v6sx6l7p
Last updated: 2025-11-27T15:26:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2025-11-27 09:26 UTC · Resolved: 2025-11-27 15:26 UTC · Duration: 6.0 h
- Updates: 1
- [Vendor status page: https://vonageapi.statuspage.io/incidents/mrl2v6sx6l7p](https://vonageapi.statuspage.io/incidents/mrl2v6sx6l7p)
- [Company: Vonage](https://rewindex.com/company/vonage.md)

## Timeline of updates

- **resolved** 2025-11-27 15:26 UTC: We can confirm this problem has been resolved, and all services have been restored The following services in the dashboard have been impacted from 2025-11-26 14:00 UTC until 2025-11-27 12:15 UTC Voice logs(New) - Customers may have received a forbidden error when trying to access the new voice logs. The old version was not impacted. Video Analytics - Customers may have seen authentication errors when trying to access data filtering by the "All" value Please let support@api.vonage.com know if you continue to experience problems with this.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Vonage, started 2025-11-27 09:26 UTC, resolved after 6.0 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/vonage/incidents/mrl2v6sx6l7p
- Citation: Vonage, “Access-related errors to Voice logs and Video Analytics at Dashboard” (2025-11-27 09:26 UTC). Archived by Rewindex: https://rewindex.com/company/vonage/incidents/mrl2v6sx6l7p (CC BY 4.0).
- Markdown link: `[Vonage: Access-related errors to Voice logs and Video Analytics at Dashboard (2025-11-27)](https://rewindex.com/company/vonage/incidents/mrl2v6sx6l7p)`


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Canonical: https://rewindex.com/company/vonage/incidents/mrl2v6sx6l7p · Markdown: https://rewindex.com/company/vonage/incidents/mrl2v6sx6l7p.md · JSON: https://rewindex.com/api/v1/companies/vonage/incidents/mrl2v6sx6l7p · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T21:15:14.033Z