# Vonage: Verify Requests Via Email Are Failing

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2025-12-05 09:29 UTC · Resolved: 2025-12-05 09:57 UTC · Duration: 28 min
- Updates: 1
- [Vendor status page: https://vonageapi.statuspage.io/incidents/m8367k7tpyrx](https://vonageapi.statuspage.io/incidents/m8367k7tpyrx)
- [Company: Vonage](https://rewindex.com/company/vonage.md)

## Part of an outage event

- [Cloudflare outage, Dec 5, 2025: 46 vendors, 46 incidents](https://rewindex.com/events/2025-12-05-cloudflare)
- This incident started in the same window without naming Cloudflare (timing only, not evidence of a link). (timing only, posted +42 min vs the first vendor naming Cloudflare)

```mermaid
flowchart LR
  root["Cloudflare<br/>own incident not archived"]:::inferred
  h1["Within an hour<br/>18 vendors, 18 blamed Cloudflare<br/>Unbounce, Expo, GitLab +15"]:::blames
  root --> h1
  h4["1 to 4 hours later<br/>1 vendor, 1 blamed Cloudflare<br/>Klaviyo"]:::blames
  root --> h4
  later["Later<br/>2 vendors, 2 blamed Cloudflare<br/>Bitrise, Sigma Computing"]:::blames
  root --> later
  me["Vonage (this incident)<br/>posted +42 min"]:::me
  root -.->|"same window"| me
```

_Detected automatically from incidents that started together and named the same provider; a link means one incident named another vendor, not a confirmed cause._

## Timeline of updates

- **resolved** 2025-12-05 09:57 UTC: Our team identified the root cause with the email service provider, and the issue has been fully remediated. During the incident, customers would not have received the verify emails. With the service restored, customers should no longer experience any degradation in Verify Email requests. Start time: 08:48 UTC End time: 09:18 UTC Please let support@api.vonage.com know if you continue to experience problems with this.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/vonage/incidents/m8367k7tpyrx · Markdown: https://rewindex.com/company/vonage/incidents/m8367k7tpyrx.md · JSON: https://rewindex.com/api/v1/companies/vonage/incidents/m8367k7tpyrx · Generated 2026-10-19T23:16:24.656Z