# Vonage: Service Issue in Platform - Voice API calls dropped in EU datacentre

> Vonage status incident “Service Issue in Platform - Voice API calls dropped in EU datacentre” on 2023-03-08: impact minor (vendor’s label), 6 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/vonage/incidents/m3h060r7wycy
Last updated: 2023-03-08T06:06:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2023-03-08 06:00 UTC · Resolved: 2023-03-08 06:06 UTC · Duration: 6 min
- Updates: 1
- [Vendor status page: https://vonageapi.statuspage.io/incidents/m3h060r7wycy](https://vonageapi.statuspage.io/incidents/m3h060r7wycy)
- [Company: Vonage](https://rewindex.com/company/vonage.md)

## Timeline of updates

- **resolved** 2023-03-08 06:06 UTC: Our engineers investigated the cause to originate from routine instance failure, which caused 5-10 percent of calls processed in our EU datacentres to drop. No impacts to calls processed in other region datacentres and no residual impacts were detected after that. Impact start date/time: 2023-03-08 05:04:00 UTC Impact stop date/time: 2023-03-08 05:04:00 UTC

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Vonage, started 2023-03-08 06:00 UTC, resolved after 6 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/vonage/incidents/m3h060r7wycy
- Citation: Vonage, “Service Issue in Platform - Voice API calls dropped in EU datacentre” (2023-03-08 06:00 UTC). Archived by Rewindex: https://rewindex.com/company/vonage/incidents/m3h060r7wycy (CC BY 4.0).
- Markdown link: `[Vonage: Service Issue in Platform - Voice API calls dropped in EU datacentre (2023-03-08)](https://rewindex.com/company/vonage/incidents/m3h060r7wycy)`


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Canonical: https://rewindex.com/company/vonage/incidents/m3h060r7wycy · Markdown: https://rewindex.com/company/vonage/incidents/m3h060r7wycy.md · JSON: https://rewindex.com/api/v1/companies/vonage/incidents/m3h060r7wycy · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T16:03:07.701Z