# Vonage: Video: Issues impacting Media Connection

- Impact (vendor’s label): none
- Status: resolved
- Started: 2026-10-09 11:36 UTC · Resolved: 2026-10-09 11:36 UTC · Duration: 0 min
- Updates: 1 · Affected components: Media Connection (Enterprise), Video - Media Connection (Enterprise)
- [Vendor status page: https://stspg.io/mjz84d600mg5](https://stspg.io/mjz84d600mg5)
- [Company: Vonage](https://rewindex.com/company/vonage.md)

## Timeline of updates

- **resolved** 2026-10-09 11:36 UTC: Vonage services have been fully restored following today's service interruption. A Media Connection server was in an unstable state in the EU (Frankfurt) region from 2026-10-09 at 09:50:54 UTC to 2026-10-09 at 09:51:54 UTC. Some customers may have experienced media connection interruptions during this period. All services have been restored. The faulty instance was automatically detected and removed from rotation. For any additional questions, please contact support at support@api.vonage.com


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Canonical: https://rewindex.com/company/vonage/incidents/hsgr7ynpdqx5 · Markdown: https://rewindex.com/company/vonage/incidents/hsgr7ynpdqx5.md · JSON: https://rewindex.com/api/v1/companies/vonage/incidents/hsgr7ynpdqx5 · Generated 2026-10-19T23:36:53.275Z