# Vonage: Indonesia SMS - Delivery Degradation of Domestic Brands towards network PT XL Axiata Tbk and Smartfren

> Vonage status incident “Indonesia SMS - Delivery Degradation of Domestic Brands towards network PT XL Axiata Tbk and Smartfren” on 2026-11-10: impact minor (vendor’s label), 2.6 h, 3 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/vonage/incidents/gtkdt1m9y9x2
Last updated: 2026-11-10T07:23:52Z

- Impact (vendor’s label): minor
- Status: resolved · edited after publishing
- Started: 2026-11-10 04:39 UTC · Resolved: 2026-11-10 07:17 UTC · Duration: 2.6 h
- Updates: 3 · Affected components: Global Connectivity - SMS APAC, SMS APAC
- [Vendor status page: https://vonageapi.statuspage.io/incidents/gtkdt1m9y9x2](https://vonageapi.statuspage.io/incidents/gtkdt1m9y9x2)
- [Company: Vonage](https://rewindex.com/company/vonage.md)

## Timeline of updates

- **investigating** 2026-11-10 04:39 UTC: We are currently observing SMS delivery degradation towards Indonesia network XL Axiata and Smartfren. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com
- **monitoring** 2026-11-10 06:30 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2026-11-10 07:17 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2026-11-10 06:33 UTC: [Incident updated: Indonesia SMS - Delivery Degradation of Domestic Brands towards network PT XL Axiata Tbk and Smartfren](https://rewindex.com/change/r07163e427b199d.md)
- 2026-11-10 07:23 UTC: [Incident updated: Indonesia SMS - Delivery Degradation of Domestic Brands towards network PT XL Axiata Tbk and Smartfren](https://rewindex.com/change/r394c6d44976d30.md)

## Cite this

Status incident (vendor impact label: minor) posted by Vonage, started 2026-11-10 04:39 UTC, resolved after 2.6 h, 3 update(s); edited after publishing.

- Canonical URL: https://rewindex.com/company/vonage/incidents/gtkdt1m9y9x2
- Citation: Vonage, “Indonesia SMS - Delivery Degradation of Domestic Brands towards network PT XL Axiata Tbk and Smartfren” (2026-11-10 04:39 UTC). Archived by Rewindex: https://rewindex.com/company/vonage/incidents/gtkdt1m9y9x2 (CC BY 4.0).
- Markdown link: `[Vonage: Indonesia SMS - Delivery Degradation of Domestic Brands towards network PT XL Axiata Tbk and Smartfren (2026-11-10)](https://rewindex.com/company/vonage/incidents/gtkdt1m9y9x2)`


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Canonical: https://rewindex.com/company/vonage/incidents/gtkdt1m9y9x2 · Markdown: https://rewindex.com/company/vonage/incidents/gtkdt1m9y9x2.md · JSON: https://rewindex.com/api/v1/companies/vonage/incidents/gtkdt1m9y9x2 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-10T18:11:19.771Z