# Vonage: Issue on SMS API

- Impact (vendor’s label): none
- Status: resolved · edited after publishing
- Started: 2026-10-21 10:44 UTC · Resolved: 2026-10-21 13:52 UTC · Duration: 3.1 h
- Updates: 3 · Affected components: SMS, SMS & Messages - SMS
- [Vendor status page: https://stspg.io/07lln9p49h7t](https://stspg.io/07lln9p49h7t)
- [Company: Vonage](https://rewindex.com/company/vonage.md)

## Timeline of updates

- **investigating** 2026-10-21 10:44 UTC: We are aware of issues that may be impacting your Outbound SMS in APAC region. We are working to resolve the issue as soon as possible. We'll provide further updates within 1 hour. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/.
- **monitoring** 2026-10-21 11:28 UTC: Vonage services continue to show signs of recovery following today's interruption in Outbound SMS in the APAC region. We'll continue to provide further updates here within 2 hours, and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/.
- **resolved** 2026-10-21 13:52 UTC: Vonage services have been fully restored following today's service interruption on Outbound SMS in the APAC region, which began at \[2026-10-21 10:15:00\] UTC. Full resolution has been confirmed effective at \[2026-10-21 10:34:00\] UTC. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

## Rewindex changes for this incident

- 2026-10-21 11:33 UTC: [Incident updated: Issue on SMS API](https://rewindex.com/change/r2050f5aaf72010.md)
- 2026-10-21 13:53 UTC: [Incident updated: Issue on SMS API](https://rewindex.com/change/rafcc7f4d94e9c0.md)


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Canonical: https://rewindex.com/company/vonage/incidents/f4w0pltc16y1 · Markdown: https://rewindex.com/company/vonage/incidents/f4w0pltc16y1.md · JSON: https://rewindex.com/api/v1/companies/vonage/incidents/f4w0pltc16y1 · Generated 2026-10-22T00:34:11.733Z