# Vonage: Websocket Incident on June 10th(resolved)

> Vonage status incident “Websocket Incident on June 10th(resolved)” on 2024-06-27: impact none (vendor’s label), 0 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/vonage/incidents/f3yfysyqyljn
Last updated: 2024-06-27T17:34:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2024-06-27 17:34 UTC · Resolved: 2024-06-27 17:34 UTC · Duration: 0 min
- Updates: 1
- [Vendor status page: https://vonageapi.statuspage.io/incidents/f3yfysyqyljn](https://vonageapi.statuspage.io/incidents/f3yfysyqyljn)
- [Company: Vonage](https://rewindex.com/company/vonage.md)

## Timeline of updates

- **resolved** 2024-06-27 17:34 UTC: Incident time: Issue start time: June 10, 2024, 13:46:00 UTC Issue end time: June 10, 2024, 13:47:00 UTC Statement: At 13:46 UTC on 10th June, the infrastructure that handles Audio Over WebSockets to customers was accidentally restarted in our US-East datacenter. This caused ongoing WebSocket calls to drop. No further impact was seen. Cause: A bug in the deployment process caused a non-graceful restart of our WebSocket Media Servers in the US-East region. The deployment process should have used a graceful restart mechanism, which first waited for calls to end before restarting the system. Regions: Only Audio Over WebSocket calls in the us-east datacentre were impacted. Mitigations: The deployment process bug has been fixed. Future deployments will wait for calls to end before restarting the system.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by Vonage, started 2024-06-27 17:34 UTC, resolved after 0 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/vonage/incidents/f3yfysyqyljn
- Citation: Vonage, “Websocket Incident on June 10th(resolved)” (2024-06-27 17:34 UTC). Archived by Rewindex: https://rewindex.com/company/vonage/incidents/f3yfysyqyljn (CC BY 4.0).
- Markdown link: `[Vonage: Websocket Incident on June 10th(resolved) (2024-06-27)](https://rewindex.com/company/vonage/incidents/f3yfysyqyljn)`


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Canonical: https://rewindex.com/company/vonage/incidents/f3yfysyqyljn · Markdown: https://rewindex.com/company/vonage/incidents/f3yfysyqyljn.md · JSON: https://rewindex.com/api/v1/companies/vonage/incidents/f3yfysyqyljn · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T21:19:38.455Z