# Vonage: Service issue in Voice platform

> Vonage status incident “Service issue in Voice platform” on 2026-11-10: impact minor (vendor’s label), 3.5 h, 3 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/vonage/incidents/dkbgvb3ggddx
Last updated: 2026-11-10T14:03:53Z

- Impact (vendor’s label): minor
- Status: resolved · edited after publishing
- Started: 2026-11-10 10:23 UTC · Resolved: 2026-11-10 13:55 UTC · Duration: 3.5 h
- Updates: 3 · Affected components: SIP Trunking, Voice API, Voice - SIP Trunking, Voice - Voice API
- [Vendor status page: https://vonageapi.statuspage.io/incidents/dkbgvb3ggddx](https://vonageapi.statuspage.io/incidents/dkbgvb3ggddx)
- [Company: Vonage](https://rewindex.com/company/vonage.md)

## Timeline of updates

- **investigating** 2026-11-10 10:23 UTC: We are aware of issues that may be impacting PSTN/SIP connectivity in the APAC region. We are actively investigating and working to resolve this as quickly as possible. We will provide a further update within 2 hours. Thank you for your patience and understanding. If you have any questions in the meantime, please contact our support team at https://api.support.vonage.com.
- **monitoring** 2026-11-10 11:25 UTC: Vonage services continue to show signs of recovery following today's interruption to PSTN/SIP connectivity in the APAC region. We are continuing to monitor closely to confirm full stability. We will continue to provide further updates here within 2 hours and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions in the meantime, please contact our support team at https://api.support.vonage.com.
- **resolved** 2026-11-10 13:55 UTC: Vonage services have been fully restored following today's service interruption to PSTN/SIP connectivity in the APAC region, which began at 2026-11-10 09:47 UTC. Full resolution has been confirmed effective at 2026-11-10 10:11 UTC. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact api.support.vonage.com.

## Rewindex changes for this incident

- 2026-11-10 11:33 UTC: [Incident updated: Service issue in Voice platform](https://rewindex.com/change/rdf8ded19fa403b.md)
- 2026-11-10 14:03 UTC: [Incident updated: Service issue in Voice platform](https://rewindex.com/change/r7d9973d0325f33.md)

## Cite this

Status incident (vendor impact label: minor) posted by Vonage, started 2026-11-10 10:23 UTC, resolved after 3.5 h, 3 update(s); edited after publishing.

- Canonical URL: https://rewindex.com/company/vonage/incidents/dkbgvb3ggddx
- Citation: Vonage, “Service issue in Voice platform” (2026-11-10 10:23 UTC). Archived by Rewindex: https://rewindex.com/company/vonage/incidents/dkbgvb3ggddx (CC BY 4.0).
- Markdown link: `[Vonage: Service issue in Voice platform (2026-11-10)](https://rewindex.com/company/vonage/incidents/dkbgvb3ggddx)`


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Canonical: https://rewindex.com/company/vonage/incidents/dkbgvb3ggddx · Markdown: https://rewindex.com/company/vonage/incidents/dkbgvb3ggddx.md · JSON: https://rewindex.com/api/v1/companies/vonage/incidents/dkbgvb3ggddx · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-10T18:08:45.150Z