# Vonage: Canada MMS - Delivery degradation affecting MMS Toll Free Numbers traffic towards Telus operator

- Impact (vendor’s label): minor
- Status: monitoring · edited after publishing
- Started: 2026-10-19 20:27 UTC · Resolved: not resolved · Duration: ongoing
- Updates: 2 · Affected components: Global Connectivity - MMS North America, MMS North America
- [Vendor status page: https://stspg.io/fj2w3z7hdhsq](https://stspg.io/fj2w3z7hdhsq)
- [Company: Vonage](https://rewindex.com/company/vonage.md)

## Timeline of updates

- **investigating** 2026-10-19 20:27 UTC _(edited after publishing)_: We have been notified by our supplier about MMS degradation impacting messages to Telus toll-free numbers.  As a result of this issue, inbound/outbound messages and delivery receipts may be impacted. The carrier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com
- **monitoring** 2026-10-19 21:06 UTC: A fix has been implemented and we are monitoring the results.

## Rewindex changes for this incident

- 2026-10-19 21:03 UTC: [Incident silently edited: Canada MMS - Delivery degradation affecting MMS Toll Free Numbers traffic towards Telus operator](https://rewindex.com/change/r482a40118771c6.md)
- 2026-10-19 21:13 UTC: [Incident updated: Canada MMS - Delivery degradation affecting MMS Toll Free Numbers traffic towards Telus operator](https://rewindex.com/change/rb9e03f5d031e62.md)


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Canonical: https://rewindex.com/company/vonage/incidents/bx9d5djh35n1 · Markdown: https://rewindex.com/company/vonage/incidents/bx9d5djh35n1.md · JSON: https://rewindex.com/api/v1/companies/vonage/incidents/bx9d5djh35n1 · Generated 2026-10-19T22:49:17.180Z