# Vonage: Service Issue in Platform - SMS

> Vonage status incident “Service Issue in Platform - SMS” on 2023-05-02: impact minor (vendor’s label), 3.5 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/vonage/incidents/b1wml2dynstk
Last updated: 2023-05-02T16:57:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2023-05-02 13:29 UTC · Resolved: 2023-05-02 16:57 UTC · Duration: 3.5 h
- Updates: 1
- [Vendor status page: https://vonageapi.statuspage.io/incidents/b1wml2dynstk](https://vonageapi.statuspage.io/incidents/b1wml2dynstk)
- [Company: Vonage](https://rewindex.com/company/vonage.md)

## Timeline of updates

- **resolved** 2023-05-02 16:57 UTC: This issue has been resolved. The following services were impacted from \[02-05-2023 13:14\] UTC until \[02-05-2023 14:30\] UTC. To summarise customers submitting SMS via the following products may have experienced increased delivery latency in the EU, US and AP regions between \[02-05-2023 13:15\] UTC and \[02-05-2023 13:45\] UTC additionally, we had further delays in the EU region between\[02-05-2023 13:45\] UTC and \[02-05-2023 14:00\] UTC: SMS API SMPP Verify API Messages API Also, customers may have experienced delays receiving inbound SMS or delivery receipts - irrespective of the region - via the following services between \[02-05-2023 14:20\] UTC and \[02-05-2023 14:30\] UTC: SMS API SMPP Messages API All services have been restored. Please let support@api.vonage.com know if you continue to experience problems with this. A post-mortem will be published in the next few days.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Vonage, started 2023-05-02 13:29 UTC, resolved after 3.5 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/vonage/incidents/b1wml2dynstk
- Citation: Vonage, “Service Issue in Platform - SMS” (2023-05-02 13:29 UTC). Archived by Rewindex: https://rewindex.com/company/vonage/incidents/b1wml2dynstk (CC BY 4.0).
- Markdown link: `[Vonage: Service Issue in Platform - SMS (2023-05-02)](https://rewindex.com/company/vonage/incidents/b1wml2dynstk)`


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Canonical: https://rewindex.com/company/vonage/incidents/b1wml2dynstk · Markdown: https://rewindex.com/company/vonage/incidents/b1wml2dynstk.md · JSON: https://rewindex.com/api/v1/companies/vonage/incidents/b1wml2dynstk · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T15:59:05.014Z