# Vonage: Japan Voice - Degradation affecting Long Virtual Numbers

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-02-28 09:38 UTC · Resolved: 2026-02-28 09:38 UTC · Duration: 0 min
- Updates: 1
- [Vendor status page: https://vonageapi.statuspage.io/incidents/9n7y9bbh50x2](https://vonageapi.statuspage.io/incidents/9n7y9bbh50x2)
- [Company: Vonage](https://rewindex.com/company/vonage.md)

## Timeline of updates

- **resolved** 2026-02-28 09:38 UTC: Please be informed that there was service degradation for inbound and outbound calls to/from Japan long virtual numbers during 09:38 to 10:37 UTC on 28 Feb 2026. It has recovered. It was caused by an issue with the supplier's SIP server. Our supplier performed a switchover to the standby server to restore service. Our supplier will work with their vendor to improve system reliability. Please contact support@api.vonage.com if you have any questions.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/vonage/incidents/9n7y9bbh50x2 · Markdown: https://rewindex.com/company/vonage/incidents/9n7y9bbh50x2.md · JSON: https://rewindex.com/api/v1/companies/vonage/incidents/9n7y9bbh50x2 · Generated 2026-10-18T11:40:18.560Z