# Vonage: France Silent Authentication - Service degradation affecting the Orange France, SFR & Bouygues Telecom networks

> Vonage status incident “France Silent Authentication - Service degradation affecting the Orange France, SFR & Bouygues Telecom networks” on 2026-11-02: impact minor (vendor’s label), 2 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/vonage/incidents/6vs8xnwcj8wq
Last updated: 2026-11-02T10:19:16Z

- Impact (vendor’s label): minor
- Status: monitoring · edited after publishing
- Started: 2026-11-02 05:15 UTC · Resolved: not resolved · Duration: ongoing
- Updates: 2 · Affected components: Global Connectivity - Verify SilentAuth Europe, Verify SilentAuth Europe
- [Vendor status page: https://vonageapi.statuspage.io/incidents/6vs8xnwcj8wq](https://vonageapi.statuspage.io/incidents/6vs8xnwcj8wq)
- [Company: Vonage](https://rewindex.com/company/vonage.md)

## Timeline of updates

- **investigating** 2026-11-02 05:15 UTC _(edited after publishing)_: We are currently experiencing degradation of the Silent Authentication service, which is affecting Orange France, SFR & Bouygues Telecom Networks. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. Please contact support@api.vonage.com if you have any questions
- **monitoring** 2026-11-02 10:03 UTC: A fix has been implemented and we are monitoring the results.

## Rewindex changes for this incident

- 2026-11-02 07:43 UTC: [Incident silently edited: France Silent Authentication - Service degradation affecting the Orange France, SFR & Bouygues Telecom networks](https://rewindex.com/change/rde452dc55a6332.md)
- 2026-11-02 10:13 UTC: [Incident updated: France Silent Authentication - Service degradation affecting the Orange France, SFR & Bouygues Telecom networks](https://rewindex.com/change/r5c9b99d1ecf5bb.md)


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Canonical: https://rewindex.com/company/vonage/incidents/6vs8xnwcj8wq · Markdown: https://rewindex.com/company/vonage/incidents/6vs8xnwcj8wq.md · JSON: https://rewindex.com/api/v1/companies/vonage/incidents/6vs8xnwcj8wq · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-02T10:19:16.258Z