# Vonage: France SMS - Delivery degradation affecting SMS towards Orange network

- Impact (vendor’s label): minor
- Status: resolved · edited after publishing
- Started: 2026-10-21 10:37 UTC · Resolved: 2026-10-21 20:29 UTC · Duration: 9.8 h
- Updates: 3 · Affected components: Global Connectivity - SMS Europe, SMS Europe
- [Vendor status page: https://stspg.io/lbcmx640b4z1](https://stspg.io/lbcmx640b4z1)
- [Company: Vonage](https://rewindex.com/company/vonage.md)

## Timeline of updates

- **investigating** 2026-10-21 10:37 UTC: We have been notified by our suppliers about SMS degradation to the Orange network. The carrier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com
- **monitoring** 2026-10-21 13:59 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2026-10-21 20:29 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2026-10-21 14:03 UTC: [Incident updated: France SMS - Delivery degradation affecting SMS towards Orange network](https://rewindex.com/change/r03cd8dfcead2e5.md)
- 2026-10-21 20:33 UTC: [Incident updated: France SMS - Delivery degradation affecting SMS towards Orange network](https://rewindex.com/change/r1d7bf13fb570a0.md)


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Canonical: https://rewindex.com/company/vonage/incidents/6kv4xz5rlqzd · Markdown: https://rewindex.com/company/vonage/incidents/6kv4xz5rlqzd.md · JSON: https://rewindex.com/api/v1/companies/vonage/incidents/6kv4xz5rlqzd · Generated 2026-10-22T00:33:22.823Z