# Vonage: UK Silent Authentication - Service Degradation impacting Three network

> Vonage status incident “UK Silent Authentication - Service Degradation impacting Three network” on 2026-10-27: impact minor (vendor’s label), 2.6 h, 3 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/vonage/incidents/63xzx60q29rk
Last updated: 2026-10-27T20:24:02Z

- Impact (vendor’s label): minor
- Status: resolved · edited after publishing
- Started: 2026-10-27 17:37 UTC · Resolved: 2026-10-27 20:12 UTC · Duration: 2.6 h
- Updates: 3 · Affected components: Global Connectivity - Verify SilentAuth Europe, Verify SilentAuth Europe
- [Vendor status page: https://vonageapi.statuspage.io/incidents/63xzx60q29rk](https://vonageapi.statuspage.io/incidents/63xzx60q29rk)
- [Company: Vonage](https://rewindex.com/company/vonage.md)

## Timeline of updates

- **investigating** 2026-10-27 17:37 UTC: We are currently experiencing degradation of the Silent Authentication service affecting the Three networks. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. Please contact support@api.vonage.com if you have any questions.
- **monitoring** 2026-10-27 19:12 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2026-10-27 20:12 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2026-10-27 19:44 UTC: [Incident updated: UK Silent Authentication - Service Degradation impacting Three network](https://rewindex.com/change/rba520e432cb443.md)
- 2026-10-27 20:24 UTC: [Incident updated: UK Silent Authentication - Service Degradation impacting Three network](https://rewindex.com/change/r24f295aa2a739b.md)

## Cite this

Status incident (vendor impact label: minor) posted by Vonage, started 2026-10-27 17:37 UTC, resolved after 2.6 h, 3 update(s); edited after publishing.

- Canonical URL: https://rewindex.com/company/vonage/incidents/63xzx60q29rk
- Citation: Vonage, “UK Silent Authentication - Service Degradation impacting Three network” (2026-10-27 17:37 UTC). Archived by Rewindex: https://rewindex.com/company/vonage/incidents/63xzx60q29rk (CC BY 4.0).
- Markdown link: `[Vonage: UK Silent Authentication - Service Degradation impacting Three network (2026-10-27)](https://rewindex.com/company/vonage/incidents/63xzx60q29rk)`


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Canonical: https://rewindex.com/company/vonage/incidents/63xzx60q29rk · Markdown: https://rewindex.com/company/vonage/incidents/63xzx60q29rk.md · JSON: https://rewindex.com/api/v1/companies/vonage/incidents/63xzx60q29rk · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T15:02:28.399Z