# Vonage: Service Issue (Billing) in Platform

- Impact (vendor’s label): none
- Status: resolved
- Started: 2026-09-30 20:22 UTC · Resolved: 2026-09-30 20:22 UTC · Duration: 0 min
- Updates: 1 · Affected components: Payments & Billing, Vonage Dashboard - Payments & Billing
- [Vendor status page: https://stspg.io/3bzwh2rqnq85](https://stspg.io/3bzwh2rqnq85)
- [Company: Vonage](https://rewindex.com/company/vonage.md)

## Timeline of updates

- **resolved** 2026-09-30 20:22 UTC: We recently identified an issue affecting account balance updates for a subset of customers using Vonage Virtual Numbers. During the period 1-25 September 2026, some usage charges for Vonage Virtual Numbers subscriptions were not reflected in account balances as expected. All affected account balances have now been corrected to accurately reflect usage during the impacted period. If you have any questions, please contact api.support.vonage.com


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Canonical: https://rewindex.com/company/vonage/incidents/5y6l2c6g4k3t · Markdown: https://rewindex.com/company/vonage/incidents/5y6l2c6g4k3t.md · JSON: https://rewindex.com/api/v1/companies/vonage/incidents/5y6l2c6g4k3t · Generated 2026-10-19T23:37:01.300Z