# Vonage: France Silent Authentication - Service degradation affecting Bouygues Telecom networks

> Vonage status incident “France Silent Authentication - Service degradation affecting Bouygues Telecom networks” on 2026-11-10: impact minor (vendor’s label), 2.4 h, 3 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/vonage/incidents/4xwxsfftfc8p
Last updated: 2026-11-10T09:33:50Z

- Impact (vendor’s label): minor
- Status: resolved · edited after publishing
- Started: 2026-11-10 07:09 UTC · Resolved: 2026-11-10 09:31 UTC · Duration: 2.4 h
- Updates: 3 · Affected components: Global Connectivity - Verify SilentAuth Europe, Verify SilentAuth Europe
- [Vendor status page: https://vonageapi.statuspage.io/incidents/4xwxsfftfc8p](https://vonageapi.statuspage.io/incidents/4xwxsfftfc8p)
- [Company: Vonage](https://rewindex.com/company/vonage.md)

## Timeline of updates

- **investigating** 2026-11-10 07:09 UTC: We are currently experiencing degradation of the Silent Authentication service, which is affecting Bouygues Telecom Networks. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com
- **monitoring** 2026-11-10 09:05 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2026-11-10 09:31 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2026-11-10 09:13 UTC: [Incident updated: France Silent Authentication - Service degradation affecting Bouygues Telecom networks](https://rewindex.com/change/rfc3640b8ade7d5.md)
- 2026-11-10 09:33 UTC: [Incident updated: France Silent Authentication - Service degradation affecting Bouygues Telecom networks](https://rewindex.com/change/r61cb2b24beb80c.md)

## Cite this

Status incident (vendor impact label: minor) posted by Vonage, started 2026-11-10 07:09 UTC, resolved after 2.4 h, 3 update(s); edited after publishing.

- Canonical URL: https://rewindex.com/company/vonage/incidents/4xwxsfftfc8p
- Citation: Vonage, “France Silent Authentication - Service degradation affecting Bouygues Telecom networks” (2026-11-10 07:09 UTC). Archived by Rewindex: https://rewindex.com/company/vonage/incidents/4xwxsfftfc8p (CC BY 4.0).
- Markdown link: `[Vonage: France Silent Authentication - Service degradation affecting Bouygues Telecom networks (2026-11-10)](https://rewindex.com/company/vonage/incidents/4xwxsfftfc8p)`


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Canonical: https://rewindex.com/company/vonage/incidents/4xwxsfftfc8p · Markdown: https://rewindex.com/company/vonage/incidents/4xwxsfftfc8p.md · JSON: https://rewindex.com/api/v1/companies/vonage/incidents/4xwxsfftfc8p · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-10T18:09:01.629Z