# Vonage: In-App Voice/Messaging Issue in Platform

> Vonage status incident “In-App Voice/Messaging Issue in Platform” on 2025-03-11: impact minor (vendor’s label), 51 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/vonage/incidents/3qdx6p2rwvt6
Last updated: 2025-03-11T17:18:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2025-03-11 16:27 UTC · Resolved: 2025-03-11 17:18 UTC · Duration: 51 min
- Updates: 1
- [Vendor status page: https://vonageapi.statuspage.io/incidents/3qdx6p2rwvt6](https://vonageapi.statuspage.io/incidents/3qdx6p2rwvt6)
- [Company: Vonage](https://rewindex.com/company/vonage.md)

## Timeline of updates

- **resolved** 2025-03-11 17:18 UTC: We can confirm this problem has been resolved, and all services have been restored. You may have experienced In-App Voice and In-App Messaging failures when trying to authenticate if your JWT did not include the RTC endpoint in the ACL. In-App Voice services were impacted from 2025-03-11 15:29 UTC until 16:07 UTC. Voice API, SIP Trunking, and In-App Voice/Messaging requests with a JWT that included the RTC endpoint in the ACL have not been impacted. Please let support@api.vonage.com know if you continue to experience problems with this.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Vonage, started 2025-03-11 16:27 UTC, resolved after 51 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/vonage/incidents/3qdx6p2rwvt6
- Citation: Vonage, “In-App Voice/Messaging Issue in Platform” (2025-03-11 16:27 UTC). Archived by Rewindex: https://rewindex.com/company/vonage/incidents/3qdx6p2rwvt6 (CC BY 4.0).
- Markdown link: `[Vonage: In-App Voice/Messaging Issue in Platform (2025-03-11)](https://rewindex.com/company/vonage/incidents/3qdx6p2rwvt6)`


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Canonical: https://rewindex.com/company/vonage/incidents/3qdx6p2rwvt6 · Markdown: https://rewindex.com/company/vonage/incidents/3qdx6p2rwvt6.md · JSON: https://rewindex.com/api/v1/companies/vonage/incidents/3qdx6p2rwvt6 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T13:46:40.323Z