# Vonage: Service issue in our Number Insight Platform

> Vonage status incident “Service issue in our Number Insight Platform” on 2024-11-25: impact minor (vendor’s label), 46 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/vonage/incidents/20w31hsr9slj
Last updated: 2024-11-27T09:47:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2024-11-25 11:19 UTC · Resolved: 2024-11-27 09:47 UTC · Duration: 46 h
- Updates: 1
- [Vendor status page: https://vonageapi.statuspage.io/incidents/20w31hsr9slj](https://vonageapi.statuspage.io/incidents/20w31hsr9slj)
- [Company: Vonage](https://rewindex.com/company/vonage.md)

## Timeline of updates

- **resolved** 2024-11-27 09:47 UTC: This issue has been resolved. Customers may not have received the Caller Identity information, available only for US numbers, from the Number Insight APIs. The services were impacted from \[24-11-2024 00:46\] UTC until \[26-11-2024 21:30\] UTC. All services have been restored. Please let support@api.vonage.com know if you continue to experience problems with this.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Vonage, started 2024-11-25 11:19 UTC, resolved after 46 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/vonage/incidents/20w31hsr9slj
- Citation: Vonage, “Service issue in our Number Insight Platform” (2024-11-25 11:19 UTC). Archived by Rewindex: https://rewindex.com/company/vonage/incidents/20w31hsr9slj (CC BY 4.0).
- Markdown link: `[Vonage: Service issue in our Number Insight Platform (2024-11-25)](https://rewindex.com/company/vonage/incidents/20w31hsr9slj)`


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Canonical: https://rewindex.com/company/vonage/incidents/20w31hsr9slj · Markdown: https://rewindex.com/company/vonage/incidents/20w31hsr9slj.md · JSON: https://rewindex.com/api/v1/companies/vonage/incidents/20w31hsr9slj · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T18:06:43.998Z