# Vonage: Service issue in Voice API platform

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-07-16 08:06 UTC · Resolved: 2026-07-16 09:46 UTC · Duration: 1.7 h
- Updates: 1
- [Vendor status page: https://vonageapi.statuspage.io/incidents/1x75qmwh73y9](https://vonageapi.statuspage.io/incidents/1x75qmwh73y9)
- [Company: Vonage](https://rewindex.com/company/vonage.md)

## Part of an outage event

- [AWS outage, Jul 16, 2026: 27 vendors, 29 incidents](https://rewindex.com/events/2026-07-16-aws)
- This incident started in the same window without naming AWS (timing only, not evidence of a link). (timing only, posted −38 min vs AWS’s own post)

```mermaid
flowchart LR
  root["AWS<br/>posted 08:44 UTC"]:::root
  before["Posted before AWS did<br/>2 vendors, 1 blamed AWS<br/>FusionAuth, Upstash"]:::blames
  root --> before
  h1["Within an hour<br/>2 vendors, 2 blamed AWS<br/>Coda, Grammarly"]:::blames
  root --> h1
  p0["Anthropic<br/>posted −5 min, did not name AWS"]:::timing
  root -.-> p0
  k0["GitHub, GitHub Copilot<br/>+12 h 21 min"]:::hop2
  p0 -->|"blamed Anthropic"| k0
  me["Vonage (this incident)<br/>posted −38 min"]:::me
  root -.->|"same window"| me
```

_Detected automatically from incidents that started together and named the same provider; a link means one incident named another vendor, not a confirmed cause._

## Timeline of updates

- **resolved** 2026-07-16 09:46 UTC: Vonage services impacting WebSocket connections in the EU and APAC regions where authentication headers were not being sent have been fully restored following the service interruption, which began at \[2026-07-01 16:16\] UTC. Full resolution has been confirmed effective \[2026-07-16 08:53\] UTC. Thank you for your patience and understanding as we worked to restore services. If you have any questions, please contact api.support.vonage.com.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/vonage/incidents/1x75qmwh73y9 · Markdown: https://rewindex.com/company/vonage/incidents/1x75qmwh73y9.md · JSON: https://rewindex.com/api/v1/companies/vonage/incidents/1x75qmwh73y9 · Generated 2026-10-20T00:07:37.893Z