# Vercel: Elevated error rate on Connect and Passport

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-09-10 17:42 UTC · Resolved: 2026-09-10 19:16 UTC · Duration: 1.6 h
- Updates: 3
- [Vendor status page: https://stspg.io/zbs4ktd26fb0](https://stspg.io/zbs4ktd26fb0)
- [Company: Vercel](https://rewindex.com/company/vercel.md)

## Summary

Vercel reported a major incident causing increased errors for some Connect and Passport customers from 2026-09-10 17:42 UTC to 2026-09-10 19:16 UTC, lasting 1 h 33 min. Vercel identified the issue, implemented a fix, and reported full recovery; no cause was stated. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2026-09-10 17:42 UTC: We've identified an issue where some customers may experience increased errors from Connect and Passport. We are currently investigating this issue. We will provide additional updates as they become available.
- **identified** 2026-09-10 18:13 UTC: The issue has been identified and a fix is being implemented.
- **resolved** 2026-09-10 19:16 UTC: Connect and Passport have fully recovered. This incident has been resolved.

## Rewindex changes for this incident

- 2026-09-10 17:42 UTC: [Major incident: Elevated error rate on Connect and Passport](https://rewindex.com/change/i4fc702ea8aa3e8.md)


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Canonical: https://rewindex.com/company/vercel/incidents/mf04gp4lrfz0 · Markdown: https://rewindex.com/company/vercel/incidents/mf04gp4lrfz0.md · JSON: https://rewindex.com/api/v1/companies/vercel/incidents/mf04gp4lrfz0 · Generated 2026-10-18T11:27:14.457Z