# Vercel: Timeouts loading charts and observability data in Dashboard

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-07-23 07:33 UTC · Resolved: 2026-07-23 08:18 UTC · Duration: 45 min
- Updates: 3 · Affected components: Observability, Observability - Observability, Workflow, Sandbox, Observability - Speed Insights, Speed Insights, Firewall, Observability - Web Analytics, Web Analytics
- [Vendor status page: https://stspg.io/pcy9pldzdfqw](https://stspg.io/pcy9pldzdfqw)
- [Company: Vercel](https://rewindex.com/company/vercel.md)

## Summary

Vercel reported a major incident causing Dashboard chart and observability-data loading timeouts for Firewall, Observability, Sandboxes, Speed Insights, Web Analytics, and Workflows. It lasted 45 min, from 2026-07-23 07:33 UTC to 2026-07-23 08:18 UTC. Vercel identified the source and implemented a fix, with recovery reported at 07-23 07:55 UTC. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2026-07-23 07:33 UTC: We are currently investigating timeouts loading observability data for Firewall, Observability, Sandboxes, Speed Insights, Web Analytics, and Workflows. This impacts charts in the Dashboard.
- **monitoring** 2026-07-23 07:55 UTC: The team identified the source of the issue and a fix has been implemented. We are starting to see recovery. Charts and observability data should be loading again for Firewall, Observability, Sandboxes, Speed Insights, Web Analytics, and Workflows. We continue to monitor.
- **resolved** 2026-07-23 08:18 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2026-07-23 07:33 UTC: [Major incident: Timeouts loading charts and observability data in Dashboard](https://rewindex.com/change/ie7f7d053d8c6df.md)


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Canonical: https://rewindex.com/company/vercel/incidents/bwyq88fxt57g · Markdown: https://rewindex.com/company/vercel/incidents/bwyq88fxt57g.md · JSON: https://rewindex.com/api/v1/companies/vercel/incidents/bwyq88fxt57g · Generated 2026-10-18T09:43:06.004Z