# Vapi: Degraded Service: Insights API and Boards Inaccessible

> Vapi status incident “Degraded Service: Insights API and Boards Inaccessible” on 2026-11-10: impact minor (vendor’s label), 3 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/vapi/incidents/1120407
Last updated: 2026-11-10T04:03:15Z

- Impact (vendor’s label): minor
- Status: ongoing · edited after publishing
- Started: 2026-11-10 00:27 UTC · Resolved: not resolved · Duration: ongoing
- Updates: 3 · Affected components: Vapi Dashboard
- Vendor status page: n/a
- [Company: Vapi](https://rewindex.com/company/vapi.md)

## Timeline of updates

- **degraded** 2026-11-10 00:27 UTC: The /insights endpoints is currently experiencing an issue. This will impact any customer that use this endpoint to pull data through insights or use boards to visualize. Calls and structured outputs are not impacted.  We are investigating the root cause.
- **degraded** 2026-11-10 01:42 UTC: We have identified the cause of the issue and have developed a fix. We are testing that change before re-deploying and will provide an update shortly.
- **degraded** 2026-11-10 04:02 UTC: We’ve temporarily disabled creating, editing and running reporting insights while we roll out a fix. Your existing insights and their data are safe. Calls, assistants and the rest of the API are not affected. We expect to restore full insights functionality tomorrow afternoon (PT) and will post an update when the functionality is available. Sorry for the disruption.

## Rewindex changes for this incident

- 2026-11-10 01:43 UTC: [Incident updated: Degraded Service: Insights API and Boards Inaccessible](https://rewindex.com/change/rbd44c8be02f0cc.md)
- 2026-11-10 04:03 UTC: [Incident updated: Degraded Service: Insights API and Boards Inaccessible](https://rewindex.com/change/r219c63fed94744.md)

## Cite this

Status incident (vendor impact label: minor) posted by Vapi, started 2026-11-10 00:27 UTC, not resolved, 3 update(s); edited after publishing.

- Canonical URL: https://rewindex.com/company/vapi/incidents/1120407
- Citation: Vapi, “Degraded Service: Insights API and Boards Inaccessible” (2026-11-10 00:27 UTC). Archived by Rewindex: https://rewindex.com/company/vapi/incidents/1120407 (CC BY 4.0).
- Markdown link: `[Vapi: Degraded Service: Insights API and Boards Inaccessible (2026-11-10)](https://rewindex.com/company/vapi/incidents/1120407)`


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Canonical: https://rewindex.com/company/vapi/incidents/1120407 · Markdown: https://rewindex.com/company/vapi/incidents/1120407.md · JSON: https://rewindex.com/api/v1/companies/vapi/incidents/1120407 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-10T18:07:34.006Z